Vibhav Pandey
Jabalpur
Summary
Enthusiastic and results-oriented professional with a background in Engineering and currently pursuing an MBA in Operations Management. Experienced in operations within the banking and finance sectors, specializing in loan disbursement across various products. Proven ability in file dispatching and delivering exceptional customer service. Seeking to leverage skills and experience in a challenging role within the operations department of a bank or finance company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operation Executive
Varthana Finance Pvt Ltd
Jabalpur
09.2023 - Current
- I have worked here on education loans, both secured and unsecured
- Managed the Login and disbursement of files
- Ensured compliance with regulatory requirements and internal policies during loan processing
- Handled file dispatching to various departments and external agencies, maintaining confidentiality and accuracy
- Provided effective customer service by addressing inquiries, resolving issues, and guiding customers through loan processes
Operation Executive
Axis Bank Ltd
Jabalpur
12.2021 - 09.2023
- Managed the disbursement of Home Loans, LAP, Auto Loans, Two Wheeler Loan, Commercial Vehicle Loans, Personal Loans, and Education Loans
- Processed loan applications and coordinated with various departments for timely disbursement
- Contributed to process improvement initiatives that enhanced efficiency and reduced turnaround times
- Assisted in customer service activities, maintaining high standards of customer satisfaction
Retail Trainer
Centum Learning
Indore
11.2015 - 07.2016
- Conducted training sessions for retail staff, focusing on product knowledge and customer service skills
- Evaluated training effectiveness and provided feedback for continuous improvement
Education
Master of Business Administration (MBA) - Operations Management
Indira Gandhi National Open University (IGNOU)
Jabalpur, M.P.07.2025
Bachelor of Technology - Information Technology
RGPV
Jabalpur, M.P.01.2011
Skills
- Loan Disbursement
- Regulatory Compliance
- File Dispatching
- Customer Service Excellence
- Process Improvement
- Training and Development
- Team Collaboration
Soft skills
- - I am familiar with various banking software like- LOS, LMS, Trace, Indus, Digio and Finacle
- Excel documentation.
Certification
- 4 Weeks Training in MPSEB Jabalpur in computer section.
- 2 Weeks Training in BSNL Jabalpur MP.
Languages
- Hindi
- English
Timeline
Operation Executive
Varthana Finance Pvt Ltd
09.2023 - Current
Operation Executive
Axis Bank Ltd
12.2021 - 09.2023
Retail Trainer
Centum Learning
11.2015 - 07.2016
Master of Business Administration (MBA) - Operations Management
Indira Gandhi National Open University (IGNOU)
Bachelor of Technology - Information Technology
RGPV
- 4 Weeks Training in MPSEB Jabalpur in computer section.
- 2 Weeks Training in BSNL Jabalpur MP.
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