Sohan Lal
Jaipur
Summary
Dynamic Regional Collection Manager with extensive debt recovery expertise at Varthana Finance Pvt Ltd. Proven track record in portfolio analysis and risk management, achieving significant reductions in outstanding accounts. Skilled in training teams and negotiating debt repayment, fostering collaboration to enhance overall performance and client satisfaction.
Overview
11
11
years of professional experience
Work History
Regional Collection Manager
Varthana .finance pvt ltd
Jaipur
05.2016 - Current
- Currently, I am taking care of North (Rajasthan, Uttar Pradesh, Uttarakhand, Haryana, Delhi, and Punjab) Vintage case (ARC, written off, and NPA).
- I started working with Varthana as a Collection Executive, and I got five promotions in nine years.
- I am handling Secured Mortgage school loans and Unsecured school loans (EDI product).
- Oversaw and trained new employees on collection methods, documentation requirements, and performance strategies.
- Collaborated with legal resources and recovery teams to manage default issues.
- Performed periodic reviews of customer portfolios for accuracy in terms of billing rates, contract terms.
- Maintained accurate records of all collections activities, including contact information, notes, and outcomes.
- Researched customer disputes and resolved issues with customers regarding the payment of invoices.
- Conducted regular meetings with clients to discuss account status, and review payment plans as needed.
- Managed relationships with external legal counsel when necessary for dispute resolution or litigation purposes.
- Negotiated payment arrangements with delinquent customers, while ensuring company policies were followed.
- Provided guidance and training on best practices in accounts receivable management to new team members, or other departments, within the organization.
- Collaborated with sales teams to ensure the timely receipt of payments from customers prior to the delivery of goods and services.
- Ensured compliance with applicable laws related to consumer protection and fair debt collection practices.
- Coordinated with internal departments to ensure the timely resolution of customer inquiries or complaints related to billing or collections.
- Developed and implemented strategies to reduce outstanding accounts receivable balances within the region.
- I am taking care of all the legal tools for resolution from chronic defaulters.
- Legal tools that I used are SARFAESI, Section 138, Section 25, and arbitration.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Senior Executive Sales
Icici bank ltd
Jaipur
07.2014 - 02.2015
- I was handling their personal loan and business loan (Product PL & BL).
- Engaged with prospective clients to grow the pipeline and schedule sales presentations.
- Developed new business opportunities and partnerships.
- Enhancing business in terms of selling personal loans, business loans.
- Maintained a high conversion rate on a consistent basis by engaging with customers, responding quickly to concerns, and alleviating issues.
- Provided exceptional customer service throughout the entire sales process.
- Generated leads through cold calling and networking activities.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs, and increase revenue.
Education
Master of business administration - Marketing & Human Resource
Uttrakhand technical university
Dehradun03.2011
Graduation - Arts
Bikaner University
Bikaner03.2009
Higher Secondary - Arts
Rajasthan Board of Secondary Education
Ajmer03.2005
Secondary - Arts
Rajasthan Board of Secondary Education
Ajmer03.2002
Skills
- Goal-Oriented
- Portfolio analysis
- Risk Management
- Training and teaching
- Teamwork and collaboration
- Problem-solving abilities
- Debt recovery expertise
- Debt repayment negotiation
- Presentation skills
References
- Rajkumar Sharma, Colleague, 05/01/16, 05/31/24, 9887032889, Working with Rajkumar Sharma for the last 8 years. He is handling Credit for the Rajasthan location and working as Regional Credit Manager.
- Vijay Nathani, Ex Colleague, 05/01/16, 12/31/18, 9828550000, Worked with Vijay Nathani for 2 years. He was working as Zonal Sales Manager.
Personal Information
Title: Regional Collection Manager
Accomplishments
- In my total tenure working with Varthana, I received the Employee of the Quarter award nine times, and I was honoured with the Best Serviceable Award two times.
Timeline
Regional Collection Manager
Varthana .finance pvt ltd
05.2016 - Current
Senior Executive Sales
Icici bank ltd
07.2014 - 02.2015
Master of business administration - Marketing & Human Resource
Uttrakhand technical university
Graduation - Arts
Bikaner University
Higher Secondary - Arts
Rajasthan Board of Secondary Education
Secondary - Arts
Rajasthan Board of Secondary Education
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