Vishwanatha B

ICICI Home Finance

04.2024 - Current

Minimized financial losses by implementing timely follow-ups on overdue accounts.
Enhanced collection efficiency by implementing innovative strategies and best practices.
Streamlined collections processes for improved productivity and reduced costs.
Provided comprehensive training for new hires, cultivating a team of highly skilled collection professionals.
Optimized collection workflows by integrating cutting-edge technology solutions into daily operations.
Promoted open communication channels among stakeholders by conducting regular meetings and reviews on progress updates and areas requiring attention.
Established regional targets and objectives aligned with company-wide goals, driving team performance towards success.
Championed a culture of accountability within the regional collections team by setting clear expectations and providing constructive feedback on individual performances.
Collaborated with sales teams to minimize credit risk exposure and support business growth.
Coordinated cross-functional efforts among internal departments such as Sales, Finance, Legal, and Customer Service for cohesive strategic planning.
Led by example, demonstrating a commitment to ethical collections practices and upholding the highest professional standards within the team.
Managed high-risk accounts proactively, mitigating potential losses through early intervention efforts.
Analyzed customer financial records to determine appropriate payment plan.