Sherin T Darlyn
Kochi
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Team Lead
Amazon
Kochi
10.2023 - Current
- Led end-to-end last-mile delivery operations across multiple stations, ensuring consistent achievement of key KPIs.
- Drove performance improvement, process optimization, and strategy execution across multi-layer teams.
- Driving team of associates for managing their metrics.
- Enhance Engagement with stakeholders to improve business.
- Trained team members on safety protocols and operational procedures.
Operations Associate
Tecnostac Systems Pvt Ltd
01.2023 - 09.2023
- Led a team of five in the development and support of a core banking solution for overseas clients generally located in African regions.
- Developed project plans and timelines and maintained SLA with our clients to ensure the deadlines are met.
- Monitored project progress and reported to upper management.
Assistant Manager (CRO)
CSB Bank Ltd
07.2020 - 12.2022
- Supervised a team of customer service representatives, ensuring adherence to established company policies and procedures.
- Implemented marketing programs for customers, resulting in acquisition of various products in 65% of customers.
- Supervised and worked in operational duties in branch banking.
Education
MBA - Finance and Marketing
Saintgits Institute of Management
10-2020
B.Com - Computer Application
Bharata Mata College of Commerce and Arts
03-2018
Skills
- MS Office
- Power BI
- Project management
- Process optimization
- Team leadership
- Stakeholder engagement
Websites
Certification
- Business Analytics, Google Garage, 2019
- Digital Marketing, Google Garage, 2020
- Market concepts, Bloomberg, 2020
- Introduction to Power Bi, Udemy, 2023
- The complete SQL bootcamp, Udemy, 2023
Accomplishments
- Acted as the CRM Level POC for the Amazon Pay 1P contest aimed at boosting Scan & Pay adoption across stations.
- Awarded in Amazon Pay (1P S&P) Scansters Champions League '24 Top CTL for 1P S&P in South Zone with 4.3% 1P S&P adoption. Ranked 12th Network Level and 3rd Zonal Level in overall contest performance.
- Partnered with Dr. Reddy's Foundation to further DEI goals, successfully integrating inclusivity in EDSP station hiring practices.
Personal Information
- Date of Birth: 02/14/97
- Nationality: Indian
Timeline
Operations Team Lead
Amazon
10.2023 - Current
Operations Associate
Tecnostac Systems Pvt Ltd
01.2023 - 09.2023
Assistant Manager (CRO)
CSB Bank Ltd
07.2020 - 12.2022
MBA - Finance and Marketing
Saintgits Institute of Management
B.Com - Computer Application
Bharata Mata College of Commerce and Arts