Shibashish Rudra
Corporate Banking Professional
Gurgaon
Summary
An astute in AML-KYC Refresh, FATCA/CRS Tax Form validations & Consumer Banking Fraud Detection/Prevention with proven skills in data analytics, operations management, risk management and controls with over 20 years in people management role.
Overview
23
23
years of professional experience
10
10
Certifications
Work History
Vice President – AML Operations
Bank of America (BA Continuum India Pvt Ltd)
02.2024 - Current
- Managing a team of 150 colleagues across Operations, Training and Quality as EMEA regional lead for Global Banking & Global Markets AML Operations across Gurgaon, Hyderabad and Mumbai sites
- Conceptualized and executed AML Mastery learning program for the Bank
- Provide governance and oversight to Laws, Rules and Regulations
- Regulatory Testing and Audit (Internal/External) support
- Assess control environment, KRI and control mechanisms to mitigate risks
- Leading multiple regulatory reviews and forums with MLROs across multiple jurisdictions
- Design and execute strategic initiatives to solve business developments/problems
Assistant Vice President – AML Operations
Bank of America
02.2021 - 01.2024
- Managed a team of over 100 colleagues as Delivery Lead for EMEA Global Banking & Global Markets (GBGM) Anti-Money Laundering (AML), KYC Refresh/Client Due-Diligence (CDD), Small Business AML KYC Refresh and Small Business Enablement Operations
- Delivery Lead for Consumer Tax and Escheatment Operations
- Led AML Technology Transformation
- Setup a new site in Mumbai with over 100 colleagues
- Setup Global In-line QA teams across Gurgaon, Hyderabad, Dublin, Singapore and Manila
Senior Manager – Tax Documentation Control & Delivery, Small Business KYC Refresh, Escheatment Operations
Bank of America
06.2016 - 01.2021
- Managed a team of over 100 colleagues to execute operations of Global Banking & Markets Tax Documentation Controls to be in compliance with Foreign Account Tax Compliance Act and other Tax regulations
- Delivery Lead for Consumer Tax Reporting, Small Business KYC Refresh and Escheatment Operations
- Managed functions across multiple lines of business based out of Gurgaon and Hyderabad
- Designed and implemented standardized Tax Reporting tools for IRS
- Soliciting, validating and producing client Tax reporting Forms
- Simplified reporting of tax withholding and refunds
- Extensive experience of managing vendors (EY, eClerx & Accenture) to drive remediation projects
Manager – Fraud & Claims Operations
Bank of America
09.2013 - 06.2016
- Proven expertise in Consumer Products Fraud Detection - New Deposit Accounts, Check Fraud Detection & Credit Card Fraud Detection/Prevention
- Designed system capabilities for automated fraud strategy & alerts
- Have led several transformation projects including reduction of Check Fraud losses (Business Impact of $2.2MM annually) and New Account fraud losses (Business Impact of $2.44MM annually)
- Led Loss Management Plans for multiple product types
- Drive and execute the Six Sigma methodology
- Plan the career progression and support the growth of team
- Empowered colleagues by offering constructive feedback, encouraging skill-building and learning opportunities
Assistant Manager – Consumer Fraud Detection
Bank of America
09.2010 - 08.2013
- Lead a team of 25 fraud analysts to drive Consumer Fraud Detection (New Account Risk Review) priorities
Team Leader – Liability Risk Management
Bank of America
02.2007 - 08.2010
- Lead a team of 15 risk analysts to drive priorities of Check Fraud Detection
Team Leader Operations
NIIT SmartServe Limited
01.2004 - 01.2007
- Lead a team of 12 sales specialists (B2B-UK)
- Monitoring calls on voice and quality parameters and providing coach and feedback to team members
- Assess performance of team members and conduct performance appraisals
- Develop specific improvement plans for bottom performers. Monitor performance post implementation
- Coaching executives on sales
- Provide product/process specific consultation, training and support to executives in mentoring/coaching sessions
- Take ownership in situations where standard procedures have failed to isolate or fix problems
- Worked on a voice based sales process (B2C-US) for 3 months
Computer Training Faculty
Tata Infotech Education
03.2002 - 02.2003
- Provided computer training to students as well as corporate clients
- Managing both direct and indirect marketing plans for business generation of the centre and interacting with the marketing team. Successfully migrated students from small term courses to long term carrier oriented courses
- Organized Seminars & execute the Marketing Plans
- Job responsibilities also included taking care of the hardware and troubleshooting
Education
Post Graduate Diploma in Business Management -
IMT
Ghaziabad 04.2001 -
Master of Computer Applications -
Annamalai University
Annamalai Nagar 04.2001 -
Bachelor of Science (Honors) - Computer Science
North Eastern Hill University
Shillong06-2003
Skills
- AML-KYC Refresh
- FATCA/CRS Tax Form validations
- Consumer Banking Fraud Detection
- Data Analytics
- Operations Management
- Risk Management
- Controls
- Talent Management
Certification
Certified Anti-Money Laundering Manager, National Institute of Securities Markets (NISM)
Awards
- Bank of America Global Recognition Platinum Award (s)
- Bank of America Global Recognition Gold Award (s)
- NIIT Chairman’s Award of Excellence
Timeline
Vice President – AML Operations
Bank of America (BA Continuum India Pvt Ltd)
02.2024 - Current
Assistant Vice President – AML Operations
Bank of America
02.2021 - 01.2024
Senior Manager – Tax Documentation Control & Delivery, Small Business KYC Refresh, Escheatment Operations
Bank of America
06.2016 - 01.2021
Manager – Fraud & Claims Operations
Bank of America
09.2013 - 06.2016
Assistant Manager – Consumer Fraud Detection
Bank of America
09.2010 - 08.2013
Team Leader – Liability Risk Management
Bank of America
02.2007 - 08.2010
Team Leader Operations
NIIT SmartServe Limited
01.2004 - 01.2007
Computer Training Faculty
Tata Infotech Education
03.2002 - 02.2003
Post Graduate Diploma in Business Management -
IMT
04.2001 -
Master of Computer Applications -
Annamalai University
04.2001 -
Bachelor of Science (Honors) - Computer Science
North Eastern Hill University
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