SHIEULI BHATTACHARJEE
SPM Road, Nabapally, Natagarh, Sodpur, Kolkata
Summary
Results-driven professional committed to achieving organizational goals through diligence and dedication. Demonstrated ability to enhance skills and knowledge while embracing new challenges. Proven track record of effective teamwork and adaptability in dynamic environments.
Father's Name- Chittaranjan Bhattacharjee
DOB- 4th August'1986
Marital Status- Married
Overview
15
15
years of professional experience
Work History
Collection Manager
Hero Fincorp Ltd
12.2024 - Current
- Managing early-stage (0–30 days) tele-collections for Two-Wheeler and Used Car Loans.
- Providing strategic and operational support to In-house tele-calling teams & external agencies.
- Driving target based milestones aligned with business goals.
- Regular performance reviews and analysis of In-House & External Agencies.
Branch Collection Manager
Reliance Commercial Finance Limited
03.2022 - 12.2024
- Taking care of SME Secured (LAP) & SME Unsecured, Machineries, CV, CE
- Recovery of 90+ and below 90 portfolio of WB,ASSAM & ODISHA
- Supervise agencies & In house staffs for the collection process
- Managing entire portfolio up to 720+ DPD cases
- Various MIS maintenance, publication, and performance tracking
- Repo stock management, Vendor management & Vendor bill processing
- Maintain coordination between Customers, Field team and In house staffs
- Managing internal audit process of own portfolio with Process Team.
Supervisor
HDB Financial Service Pvt Ltd
02.2019 - 03.2022
- Managing entire Gold Loan portfolio of HDFC Bank East
- Supervise more than 30 callers in various buckets of Gold Loan Portfolio
- Supervise various agencies for Referal cases of Gold Loan Portfolio
- Various MIS maintenance, publication and performance tracking
- Ensure daily upload of critical information in system
- Maintain coordination between Bank officers, Field team and Customers.
Senior Tele-Caller
HDB Financial Service Pvt Ltd
12.2012 - 02.2019
- Taking Outbound Collection Calls
- Collect payments on past due bills
- Calls made to customers as per Compliance Standards
- Adhering to all Call Monitoring guidelines
- Inform clients of overdue accounts and amount currently owed
- Attempt to collect payment
Telecaller
Pace Setters Business Solution Pvt. Ltd, Tele
07.2010 - 12.2012
- Taking Outbound Collection Calls of TATA AIA
- Inform clients of overdue accounts and amount currently owed
- Calls made to customers as per Compliance Standards
- Achievements:-
- Working as Supervisor Successfully in HDB Financial Services for Last 2 Years
- Promoted as Supervisor from the Senior Tele Caller for achieving Star Performer
- Worked as Senior Tele Caller Successfully in HDB Financial Services for more than 5 Years
- Received award for Best Tele-callers for two years From TATA AIA in Pace Setters Business Solution Pvt
- Ltd
Education
MATRICULATION -
Nahata Sarada Sundari Balika Vidyamandir
– WBBSEHIGHER SECONDARY – WBBHSE -
Nahata Sarada Sundari Balika Vidyamandir
B.A -
CALCUTTA UNIVERSITY
Skills
- Good Knowledge of MS OFFICE
- Problem-Solving
- Team Management
- Vendor Management
- Repossession
- NPA Management
- Sarfaesi Act
- Arbitration Process
- Portfolio management
- Compliance standards
- Tele-collections techniques
- Vendor management
- Collections strategy
Personal Information
Title: Collection Specialist
Timeline
Collection Manager
Hero Fincorp Ltd
12.2024 - Current
Branch Collection Manager
Reliance Commercial Finance Limited
03.2022 - 12.2024
Supervisor
HDB Financial Service Pvt Ltd
02.2019 - 03.2022
Senior Tele-Caller
HDB Financial Service Pvt Ltd
12.2012 - 02.2019
Telecaller
Pace Setters Business Solution Pvt. Ltd, Tele
07.2010 - 12.2012
MATRICULATION -
Nahata Sarada Sundari Balika Vidyamandir
HIGHER SECONDARY – WBBHSE -
Nahata Sarada Sundari Balika Vidyamandir
B.A -
CALCUTTA UNIVERSITY
Similar Profiles
ANKIT SUBEDAR YADAVANKIT SUBEDAR YADAV
Collection Manager at HERO FINCORP LTDCollection Manager at HERO FINCORP LTD
Abhishek VishwakarmaAbhishek Vishwakarma
Area Sales Manager at Hero FinCorp LTDArea Sales Manager at Hero FinCorp LTD
Sundeep KapoorSundeep Kapoor
Leading Procurement ,Admin and Facility Management at Hero FinCorp LtdLeading Procurement ,Admin and Facility Management at Hero FinCorp Ltd
ASWINI KUMAR SHARMAASWINI KUMAR SHARMA
Associate General Manager – Procurement at AMPIN Energy Transition Pvt. Ltd.Associate General Manager – Procurement at AMPIN Energy Transition Pvt. Ltd.
ANJELA BANERJEEANJELA BANERJEE
Legal Intern at Kolkata Municipal Corporation CourtLegal Intern at Kolkata Municipal Corporation Court