Shifa An
Kochi
Summary
Customer Relationship Executive experienced in enhancing client satisfaction and driving strategic initiatives through effective communication and analytical skills. Achieved results by prioritizing tasks and collaborating within teams in fast-paced environments. Managed escalated customer support issues with a focus on problem-solving and decision-making.
Overview
5
5
years of post-secondary education
Work History
Customer Relationship Executive
ISPG TECHNOLOGIES
06.2018 - 08.2018
- Managed customer relationships to enhance satisfaction
- Generating sales and marketing
- Making presentations
- Conducted client meetings to discuss needs
- Preparing daily reports
Education
MBA - Retail Management And Matkeying
SCMS
Kochi 06.2016 - 05.2018
BBA -
KMM College of Arts And Science
Kochi 06.2013 - 05.2016
Skills
- Customer engagement
- Problem Solving
- Decision making
- Analytical Skill
- Adaptive
- Leadership
- Communication
Languages
English
Proficient
C2
Malayalam
Proficient
C2
Hindi
Beginner
A1
Tamil
Beginner
A1
Timeline
Customer Relationship Executive
ISPG TECHNOLOGIES
06.2018 - 08.2018
MBA - Retail Management And Matkeying
SCMS
06.2016 - 05.2018
BBA -
KMM College of Arts And Science
06.2013 - 05.2016