Shijin Egnatious
Trivandrum
Summary
Experienced DDI engineer specializing in network management, DNS, DHCP, and IP address management. Passionate about designing and implementing scalable and secure DDI solutions to optimize network performance and streamline operations. Skilled in configuring and troubleshooting DDI systems, ensuring high availability and reliability. Proficient in utilizing industry-leading tools and protocols to drive efficient IP address allocation, DNS resolution, and DHCP services. Strong analytical and problem-solving abilities to diagnose and resolve complex network issues. Committed to staying updated with the latest technologies and best practices in DDI.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Enterprise Technical Support Engineer
DDI
Thiruvananthapuram
04.2022 - Current
- Provided support to large-scale enterprise customers, partners, resellers, and internal solution architects on the Infoblox NIOS platform, ensuring efficient control and configuration of extensive networks. Demonstrated strong knowledge of TCP/IP protocols and network protocols, with proficiency in DDI, Linux, and virtual machine environments (vSphere).
- Successfully handled Infoblox Grid and deployed virtual appliances, including Grid Master and GM candidates, configured high availability (HA), implemented DDI, set up SNMP traps, managed licensing, and executed backup and restore procedures.
- Resolved complex customer environment issues, conducted root cause analyses (RCAs), provided workarounds, and addressed hardware-related concerns.
- Assisted global customers in configuring, maintaining, integrating (MS-AD), and diagnosing Infoblox Grid-based servers.
- Offered expert guidance to customers on implementing best practices tailored to their network environments, ensuring optimal performance of Infoblox Grid-based servers.
- Worked as a Shift Lead, effectively managing cases and establishing Service Level Agreements (SLAs).
- Identified and addressed common troubleshooting scenarios by producing relevant knowledge base articles for customers and partners.
Technical Support Trainee
Netlink ICT (P) Ltd
09.2018 - 05.2019
- Configuring and deploying GPON equipment: Setting up optical line terminals (OLTs), optical network units (ONUs), and related network devices. You would configure parameters such as bandwidth allocation, Quality of Service (QoS), and security settings.
- Troubleshooting and resolvin network issues such as connectivity issues, performance degradation, or equipment malfunctions. This may involve using diagnostic tools, analyzing network logs, and collaborating with other teams or service providers.
- Performing network maintenance and upgrades: GPON networks require periodic maintenance and software upgrades to ensure optimal performance and security including firmware updates,.
- Conducting network testing and optimization: GPON engineers often perform network testing to validate performance, measure signal strength, and ensure compliance with industry standards.
- Optimize network parameters to enhance throughput, minimize latency, and improve overall user experience.
- Collaborating with cross-functional teams
- Working closely with other IT teams, such as network architects, system administrators, and service providers, to coordinate network deployments, troubleshoot issues, and implement network upgrades.
Education
Batchelor of computer applications -
01.2021
Diploma - Computer Science
01.2017
Skills
- Knowledge of protocols such as HTTP, SMTP, DNS, DHCP
- Experience with linux OS (GREP)
- Ping, Traceroute , Nslookup , DIG
- Management of enterprise Network Infrastructure
- Tcpdump, Wireshark
- MS AD , MS DNS , BIND DNS
- Basic Shell scripting (BASH)
- VRRP
- REST API
- IP Address Management (IPAM)
Certification
Cisco Certified Network Associate Routing and Switching (CCNA)
Timeline
Enterprise Technical Support Engineer - DDI
04.2022 - Current
Technical Support Trainee - Netlink ICT (P) Ltd
09.2018 - 05.2019
Martin Luther Christian university - Batchelor of computer applications,
Sai Polytechnic Collage - Diploma, Computer Science
Cisco Certified Network Associate Routing and Switching (CCNA)
Languages
- Hindi
- English
Similar Profiles
GioVonni AtkinsGioVonni Atkins
Warehouse Worker at DDIWarehouse Worker at DDI
Isaiah DennisIsaiah Dennis
Assistant Manager at DDIAssistant Manager at DDI
Terrilyn Curtis-WilsonTerrilyn Curtis-Wilson
Delivery Driver at DDIDelivery Driver at DDI