Summary
Overview
Work History
Education
Skills
Achievements
Languages
Timeline
Generic
Shijin Egnatious

Shijin Egnatious

Trivandrum

Summary

Experienced support engineer specializing in network management, DNS, DHCP, and IP address management. Passionate about implementing scalable and secure DDI solutions to optimize network performance and streamline operations. Skilled in configuring and troubleshooting DDI systems, ensuring high availability and reliability. Proficient in utilizing industry-leading tools and protocols to drive efficient IP address allocation, DNS resolution, and DHCP services. Strong analytical and problem-solving abilities to diagnose and resolve complex network issues. Committed to staying updated with the latest technologies and best practices in DDI.

Overview

6
6
years of professional experience

Work History

Enterprise Technical Support Engineer

DDI
04.2022 - Current
  • Provided support to large-scale enterprise customers, partners, resellers, and internal solution architects on the Infoblox NIOS platform, ensuring efficient control and configuration of extensive networks. Demonstrated strong knowledge of TCP/IP protocols and network protocols, with proficiency in DDI, Linux, and virtual machine environments (vSphere).
  • Successfully handled Infoblox Grid and deployed virtual appliances, including Grid Master and GM candidates, configured high availability (HA), implemented DDI, set up SNMP traps, managed licensing, and executed backup and restore procedures.
  • Resolved complex customer environment issues, conducted root cause analyses (RCAs), provided workarounds, and addressed hardware-related concerns.
  • Assisted global customers in configuring, maintaining, integrating (MS-AD), and diagnosing Infoblox Grid-based servers.
  • Offered expert guidance to customers on implementing best practices tailored to their network environments, ensuring optimal performance of Infoblox Grid-based servers.
  • Worked as a Shift Lead, effectively managing cases and establishing Service Level Agreements (SLAs).
  • Identified and addressed common troubleshooting scenarios by producing relevant knowledge base articles for customers and partners.

Technical Support Trainee

VSOL, Netlink ICT (P) Ltd
09.2018 - 05.2019
  • Configuring and Deploying GPON Equipment: Spearheaded the setup of optical line terminals (OLTs), optical network units (ONUs), and associated network devices, ensuring seamless integration into existing infrastructure.
  • Parameter Configuration: Managed bandwidth allocation, Quality of Service (QoS), and security settings to optimize network performance and ensure data integrity.
  • Troubleshooting and Issue Resolution: Identified and resolved network issues, including connectivity issues, performance degradation, and equipment malfunctions. Utilized diagnostic tools, analyzed network logs, and collaborated with cross-functional teams and service providers to swiftly address concerns.
  • Periodic Maintenance and Upgrades: Conducted routine maintenance and implemented software upgrades, including firmware updates, to sustain optimal performance and bolster security measures.
  • Network Testing and Optimization: Executed comprehensive network testing to validate performance metrics, assess signal strength, and guarantee adherence to industry standards. Optimized network parameters to amplify throughput, minimize latency, and enhance overall user experience.
  • Collaboration and Teamwork: Fostered collaboration with cross-functional teams, including network architects, system administrators, and service providers. Coordinated network deployments, troubleshooted issues, and executed seamless network upgrades through effective communication and teamwork.

Education

Batchelor of computer applications -

Martin Luther Christian university
01.2021

Diploma - Computer Science

Sai polytechnic collage
01.2017

Skills

  • Infoblox NIOS
  • DDI (DNS, DHCP, IPAM)
  • Linux
  • Troubleshooting and RCA
  • MS-AD Integration
  • Infoblox DNS Firewall (RPZ)
  • Infoblox DNS Traffic control (DTC)
  • DHCP Failover Association
  • GSS TSIG

Achievements

  • Successfully enhanced network efficiency by implementing strategic parameter optimizations, resulting in a significant reduction in latency and improved user satisfaction.
  • Played a pivotal role in maintaining uninterrupted network operations through proactive troubleshooting and swift resolution of issues, minimizing downtime and enhancing productivity.
  • Received commendation from senior management for exceptional teamwork and effective collaboration in executing complex network projects and upgrades.

Languages

English, Hindi
First Language

Timeline

Enterprise Technical Support Engineer

DDI
04.2022 - Current

Technical Support Trainee

VSOL, Netlink ICT (P) Ltd
09.2018 - 05.2019

Batchelor of computer applications -

Martin Luther Christian university

Diploma - Computer Science

Sai polytechnic collage

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Shijin Egnatious