Shikha Chaudhary
Gurgaon
Summary
- Dedicated Engineer offering 2.6 years of expertise in project leadership and cost reduction. Polished in improving productivity, guiding supply chain management and generating cost containment systems. Knowledgeable in lean manufacturing and Six Sigma processes to drive process improvements and support organizational change.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Engineer FND
British Telecom
11.2021 - Current
- Investigated system failures and identified root causes to resolve complex technical issues.
- Conducted research on emerging technologies and suggested process improvements.
- To make sure that the line plants are available at the required positions so that the actual physical connectivity can be done without creating hassle for field engineer, thereby providing broadband connectivity to customers.
- Coordination with Planner & Technical teams for resolution.
- To confirm connectivity, routing details, checking and placing line plants which facilitates the functionality of current network and provide accurate information in case of expansion or transition of network.
- Role would need technical competence in Telecom Network & Network Methodologies.
Technical Support Executive
I Energizer it pvt.ltd.
03.2021 - 10.2021
- Provided technical support to customers via phone, email and online chat.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Diagnosed hardware and software issues on various platforms such as printers , camera
Education
Bachelor of Science - Electronics And Communications Engineering
I.E.T.E
07-2018
Bachelor of Science - Mathematics
CCS University
Meerut (U.P) 12-2011
Skills
- Proficiency in troubleshooting
- One-month technical training in DOORDARSHAN DELHI DNS and DHCP
- Configure Email and other software
- Configure OS
- Installing and configuring Cisco routers & switches & monitoring network for Datacenter environment
- Troubleshooting different routing protocol on Cisco router (OSPF, EIGRP and BGP)
- Configuring Cisco switches with VLAN, VTP, RSTP, Inter-Vlan routing, Ether channel
- Configure NAC and NAC agents Routing , Mapping , Piper
- Network Administration
Academic Qualification
- Completed (10+2) from U.P Board.
- Completed 10th from U.P Board.
Projects
Voice Recognition and Controlling. Seminar on RADAR AND NEVIGATION
Disclaimer
I declare that all the information given above is true to the best of my knowledge and I know that if any of the above information is found to be incorrect, it may lead to my disqualification from the interview.
Certification
- 3 Months Training certificate of CCNA .
Timeline
Associate Engineer FND
British Telecom
11.2021 - Current
Technical Support Executive
I Energizer it pvt.ltd.
03.2021 - 10.2021
Bachelor of Science - Electronics And Communications Engineering
I.E.T.E
Bachelor of Science - Mathematics
CCS University
Similar Profiles
Nikhil YadavNikhil Yadav
Transmission Planning Professional and Manager at British TelecomTransmission Planning Professional and Manager at British Telecom
Bidhya ChettriBidhya Chettri
Manager – Client Services at British TelecomManager – Client Services at British Telecom
SANDEEP SRINIVASANSANDEEP SRINIVASAN
Head of Portfolio Planning & Agile Governance at British TelecomHead of Portfolio Planning & Agile Governance at British Telecom
Mainak JanaMainak Jana
Project Manager at British TelecomProject Manager at British Telecom
Smriti RanaSmriti Rana
Technical Architect & Lead at Builder.aiTechnical Architect & Lead at Builder.ai