SHIKHA GARG
GANDHI NAGAR
Summary
Dynamic Corporate Agency Manager at HDFC Life Insurance Pvt. Ltd. with proven sales expertise and exceptional communication skills. Successfully enhanced client satisfaction through tailored solutions and prompt issue resolution. A quick learner adept at leveraging technology to drive results, while fostering strong relationships to maximize revenue and ensure service excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Corporate Agency Manager
HDFC Life Insurance Pvt. Ltd
01.2024 - Current
- Facilitated communication with internal teams about customer requirements and expectations.
- Maintained client contact database and tracked all interactions.
- Managed onboarding process for new customers, providing necessary training support.
- Resolved customer complaints promptly while upholding high service standards.
- Identified potential clients through referrals and cold calls.
- Ensured consistent service and responsiveness to maximize revenue and account satisfaction.
- Consulted with clients to clarify needs and develop tailored solutions.
- Assessed customer needs through inquiries, advising on optimal solutions.
Telesales Executive
Star Health and Allied Insurance
01.2023 - 01.2024
- Conducted regular outreach activities including outbound calls, emails, text messages. for lead generation purposes.
- Answered incoming calls from potential customers and addressed their inquiries.
- Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
- Developed strong relationships with potential customers through consistent follow-up contact.
- Provided technical support to customers throughout the sales process.
- Maintained a database of prospects and current clients for tracking purposes.
Education
B.ED -
MDU
01.2024
MASTERS INPOL.SCIENCE -
IGNOU
01.2021
B.A -
DELHIUNIVERSITY
01.2019
HIGHERSECONDARYSCHOOL -
CBSE
01.2016
SECONDARYSCHOOL -
CBSE
01.2014
Skills
- Sales
- Communication
- Interpersonal Skills
- Organizational Behavior
- Presentation Skills
- Managerial Skills
- Typing Speed 45 WPM
- Quick Learner
- Curiosity to Learn Technology
- Hard Worker
- Flexibility
- Ability to Work Under Pressure
- Team Spirit
Languages
- ENGLISH
- HINDI
Hobbies and Interests
- Suffering on internet.
- Reading
- Learn new things.
Disclaimer
I hereby declare that all the information furnished above is true to best of my knowledge and belief.
Academics Credentials
- B.ED, MDU, 2024
- MASTERS IN POL. SCIENCE, IGNOU, 2021
- B.A, DELHI UNIVERSITY, 2019
- HIGHER SECONDARY SCHOOL, CBSE, 2016
- SECONDARY SCHOOL, CBSE, 2014
Personal Information
- Father's Name: MR. SUNIL GARG
- Mother's Name: MRS. SUDHA GARG
- Date of Birth: 08/27/98
- Nationality: INDIAN
- Marital Status: UNMARRIED
- Religion: HINDU
Accomplishments
- Qualified Mumbai domestic cruise trip in Feb-March 2024
- Qualified Srinagar domestic trip, January - February 2025
- Qualified international trip to Vietnam in December 2024
Certification
- Certificate of Participating Business
- Qualified for the Step Up program
Timeline
Corporate Agency Manager
HDFC Life Insurance Pvt. Ltd
01.2024 - Current
Telesales Executive
Star Health and Allied Insurance
01.2023 - 01.2024
B.ED -
MDU
MASTERS INPOL.SCIENCE -
IGNOU
B.A -
DELHIUNIVERSITY
HIGHERSECONDARYSCHOOL -
CBSE
SECONDARYSCHOOL -
CBSE
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