Saksham Saxena
Gandhi Nagar
Summary
Dynamic professional with a proven track record at WIPRO HR SERVICES, enhancing operational efficiency and client satisfaction. Excelled in managing pension calculations and customer service, showcasing excellent analytical skills and effective communication. Skilled in Microsoft Excel and known for creativity and professionalism, significantly improving process efficiency and team coordination.
Overview
2
2
years of professional experience
Work History
WIPRO DELIVERY ANALYST
WIPRO HR SERVICES
NOIDA
05.2023 - Current
- Managed queue allocation and efficiently processed pension benefit calculations, ensuring accuracy and timeliness.
- Executed off-cycle payroll and coordinated downstream payroll activities to ensure seamless operations.
- Utilized multiple applications to process participant requests within defined service level agreements (SLAs).
- Coordinated with fulfillment teams for the preparation and delivery of pension-related documents.
- Delivered high-quality service to clients, meeting their pension benefit needs promptly.
- Ensured adherence to internal policies and implemented process improvements to enhance efficiency.
- Led daily team huddles to monitor workflow, address potential delays, and ensure SLAs were met.
- Proactively managed turnaround times (TAT) to avoid SLA breaches and ensure task completion within deadlines.
Customer Service Executive
CONCENTRIX
GURUGRAM
08.2022 - 01.2023
- Provided prompt and courteous service to customers via phone, email, and chat.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Bachelors - Journalism & Mass Communication
Amity University
Noida05.2022
Commerce -
Lovely Public Sen Sec School
Skills
- Operational efficiency
- Good communication
- Excellent conceptual and analytical skills
- Effective interpersonal skills
- Communicative
- Punctuality
- Creativity
- Professionalism
- Skilled in Microsoft Tool -Excel
Hobbies and Interests
- Gaming
- Long drives
- Travelling
Personal Information
Date of Birth: 09/22/00
Timeline
WIPRO DELIVERY ANALYST
WIPRO HR SERVICES
05.2023 - Current
Customer Service Executive
CONCENTRIX
08.2022 - 01.2023
Bachelors - Journalism & Mass Communication
Amity University
Commerce -
Lovely Public Sen Sec School
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