SHIKHA MAHAJAN

🔹 Top Impact Highlights
Drove 2X revenue growth through strategic account activation, pricing optimisation, and program scaling
Activated 20+ institutional partnerships, generating multi-crore revenue and long-term engagements
Built and executed growth strategies by reviving dormant accounts, improving pipeline velocity and conversion rates
Owned the end-to-end revenue lifecycle: from opportunity creation to conversion, retention, and expansion
Partnered with leadership to strengthen go-to-market strategy and unlock new business opportunities
Acted as a strategic advisor to the Founder, enabling execution of high-impact initiatives
🔹 Strategy & Business Operations
Applied research-driven insights and problem-solving to support strategic decision-making and growth
Developed and executed sales and marketing strategies to drive business expansion
Improved operational efficiency through workflow optimisation and automation initiatives
Collaborated cross-functionally to drive execution across departments and projects
🔹 Executive & Leadership Enablement
Enhanced executive office operations, improving organisational performance and decision-making efficiency
Managed high-level stakeholder communication with precision and clarity
Enabled leadership focus on strategic priorities by streamlining operations and execution
🔹 Operations & Execution Excellence
Led initiatives to streamline workflows, improving productivity and operational efficiency
Coordinated cross-functional teams to ensure timely project execution and delivery

• Led ERP implementation and adoption, improving operational efficiency and process standardization
• Enabled cross-functional coordination between leadership, faculty, and external stakeholders
• Managed institutional operations, communication, and large-scale events

• Supported Director – Sales while contributing to CRM and client engagement strategies
• Strengthened customer relationship processes and improved response systems
• Managed executive communication, reporting, and stakeholder coordination

• Managed dispute resolution for US cardholders across travel, airline, and business categories
• Conducted data analysis, quality audits, and reporting for process improvement

• Handled high-value customer cases and improved service experience
• Identified root causes and implemented preventive solutions