Shiladitya Nayak
Bangalore East
Summary
With over 12 years of experience in IT support and system analysis, I excel in troubleshooting, customer service, and root cause analysis. I have utilized the in-depth technical knowledge and efficient troubleshooting methods to address issues promptly. Assisted in coordination of daily schedules, script preparation, and technical setups. Demonstrated effective communication and organizational skills in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Production Support
Infosys
01.2021 - Current
- Led a team of 4 to ensure system stability and address technical glitches, resulting in a improvement in system uptime.
- Providing continuous improvement plans to meet the SLA/MTTR for the incidents and requests.
- Spearheaded the knowledge transfer initiative, conducted 10+ sessions contributing to a increase in team efficiency.
- Facilitated root-cause analysis on major outages, providing clear, actionable feedback to the Development team.
- Optimized SQL database performance through meticulous analysis, achieving a increase in query speeds.
- Implemented proactive monitoring solutions across critical applications, reducing downtime by 10%.
Production Support
Ipsoft
10.2017 - 12.2020
- Resolved daily technical issues for internal and external customers, maintaining a customer satisfaction .
- Developed knowledge base articles for common system issues, reducing resolution time by 20%.
- Acted as a liaison between the operations team and customers, improving communication and response times.
- Worked on various tools like Datastage, Sybase, DB2, splunk and SOAP UI to support my applications
ETL Production support
Iron Mountain
02.2017 - 10.2017
- Supporting an application that provides business intelligence analysis services to analyze which line of business brings more revenue to the Organization
- Data from various OLTP applications and other sources is selectively extracted, related, transformed and loaded into the Oracle Data Warehouse using Data Stage
- Then the transformed data is loaded into an OLAP server to provide Business Intelligence Analysis services
- The end users can drill through the information using Business Objects
- The whole process is completely automated
- The Jobs which we have developed runs daily and as well monthly based on the business strategy
- Iron Mountain deals with storing legal and sensitive documents for various kinds of organizations
- Supporting various processes running in multiple projects
- Identifying the root cause of the issue through the error logs and providing a solution for it
ETL Developer /L3 /L2
Dell International
10.2014 - 02.2017
- Company Overview: Experian is the leading global information services company, providing data and analytical tools to clients globally
- Developed and maintained technical documentation from source to target load process and ETL development process
- Mostly worked on the performance tuning of the existing jobs which involved various processing stages
- Experian is the leading global information services company, providing data and analytical tools to clients globally
ETL Developer
IBM India Pvt. Limited
10.2012 - 10.2014
- Company Overview: IBM's Systems and Technology Group (STG) is often referred to as the 'hardware' division of IBM since IBM's hardware products originate from this area
- Developed and maintained technical documentation from source to target load process and ETL development process
- Used various processing stages like sort, transformer stage, join stage, lookup stage, funnel, transformer stage etc for creating parallel jobs
- I have automated all the jobs using the Job sequencers using most of the sequence stages
- Responsible for unit testing, Peer testing and Integration testing of ETL jobs
- Prepared Unit Test Cases as per our business logic
- IBM's Systems and Technology Group (STG) is often referred to as the 'hardware' division of IBM since IBM's hardware products originate from this area
Education
B. Tech -
KIIT University
Skills
- AWS concepts and debugging logs
- Sybase
- DB2
- ETL tools and datawarehouse concepts
- AppDynamics
- Postgres
- Datadog
- Grafana
- Splunk
Skillsummary
- AWS concepts and debugging logs
- Sybase
- DB2
- ETL tools and data warehouse concepts
- AppDynamics
- Datadog
- Grafana
- Postgres
- Basic Unix commands
- Splunk
Locationpreference
Bangalore
Personal Information
- Father's Name: Bansidhar Nayak
- Date of Birth: 05/31/90
Timeline
Production Support
Infosys
01.2021 - Current
Production Support
Ipsoft
10.2017 - 12.2020
ETL Production support
Iron Mountain
02.2017 - 10.2017
ETL Developer /L3 /L2
Dell International
10.2014 - 02.2017
ETL Developer
IBM India Pvt. Limited
10.2012 - 10.2014
B. Tech -
KIIT University
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