Summary
Overview
Work History
Education
Skills
Languages
Custom
Personal Information
Accomplishments
Timeline
Generic
Shilendra Singh

Shilendra Singh

Greater Noida

Summary

Accomplished leader in RCM, dedicated to enhancing guest satisfaction through effective team coordination. Proven ability to manage and inspire team members, driving productivity and engagement. Implements advanced leadership strategies to create vibrant workplace cultures.

Overview

2
2
Languages
16
16
years of professional experience

Work History

Operations Manager RCM (Cash Posting & Billing)

Ebotics Solutions LLP
03.2026 - Current
  • Posted healthcare cash and managed billing for US Oncology and Midwest sites.
  • Coordinated 125 FTE across 4 assistant managers and team leads to streamline operations.
  • Handled problem management, change management, and stakeholder collaboration with SLTs.
  • Supported team engagement through active communication and consistent follow-ups.
  • Followed organisational policies and business agreements with strict day-to-day adherence.
  • Managed transitions to keep sites ready for service and process changes.
  • Maintained KPI and SLA adherence to meet compliance requirements consistently.
  • Improved processes by developing automations that enhanced productivity and accuracy.
  • Presented weekly and monthly reviews to stakeholders, providing actionable insights and updates.
  • Applied strong revenue controls to set best practices and productivity milestones.
  • Led multi-site team coverage and supported leadership development with people-first focus.
  • Analysed deposits and developed key components using prescribed client expectations.
  • Balanced all deposit source types accurately and monitored credit balances.
  • Monitored credit balances and prevented overpayment through continuous reconciliation.

Associate Operations Manager (Cash Posting & Billing)

R1RCM
10.2017 - Current
  • Health Care Cash Posting (Nashville Sites)
  • FTE- 75
  • Good Problem Management, Change Management skills, Working with SLTs & other related stakeholders, Team engagement skills.
  • Strongly adherence to organizational policies & Business Agreements.
  • People Centric Approach
  • Ensuring enhances performance metrics, curtailing escalations by optimizing route cause
  • Making weekly deck for functional call & process review DRMs, review & approve billing refund
  • Arranging training with the help of QAs & reviewing the SOPs updated
  • Works with an automation team to eradicate manual interventions by helping them with potential changes
  • Keeping a strong tab on UI, E-pars, Unposted cash, Quality, Dashboards, team performance, escalation
  • Analyzing & developing key components using improvised methodology & prescribed client’s expectation
  • Scrutinize every escalation & sort it out within the stipulated timeline
  • Working with quality to add up new metrics from a quality standpoint, by focusing on escalations & complete mitigation of major errors
  • Holding up all sites Dashboard Balancing along with multiple reports religiously

Senior Analyst (Professional 1)

CSC India
12.2013 - 10.2017
  • Transamerica (Aegon)
  • Worked as a Process Developer for the financial and non-financial team
  • Resolving production Issues.
  • Creating Sub-Accounts for annuity holders
  • Bene change & address change, renewal of policies
  • Reporting onshore and Supporting another process where required
  • Compilation at EOD and tracking gain loss and correction queues
  • Updating volume on an hour basis
  • Involved in communication with the client for processing related tasks

Analyst

SOPRA Steria
03.2012 - 10.2013
  • Scottish Widows (General Process)
  • Worked as a Business Developer for the financial and non-financial team
  • Making amendments in account holders’ accounts
  • Worked on RUFUS & Citrix tool for these changes
  • Tracking team’s performance & production
  • Doing audits of new hires & sharing required feedback
  • Conducting sessions on escalations & best ideas to align better business

Analyst

EXL Services
07.2010 - 03.2012
  • Transamerica (Workers’ compensation)
  • Worked as an Associate in the Workers’ Compensation process (TRAVELERS)
  • Resolving production Issues.
  • Creating Sub-Accounts for annuity holders
  • Bene change & address change, renewal of policies
  • Reporting onshore and Supporting another process where required
  • Compilation at EOD and tracking gain loss and correction queues
  • Updating volume on an hour basis
  • Involved in communication with the client for processing related tasks

Education

M.com -

CCS University
Meerut, UP
01-2021

B.com -

Shri Varshney College
Aligarh, UP
01-2009

Intermediate -

UP board
UP
01-2006

High School -

UP Board
UP
01-2004

Skills

  • Problem and change management
  • Team engagement and leadership
  • Organizational policy adherence
  • Business agreement negotiation
  • Transition management
  • KPI and SLA adherence
  • Compliance with regulations
  • Process improvement strategies
  • Automation techniques
  • Productivity enhancement
  • Accuracy in reporting
  • Articulate communication skills
  • Revenue control measures
  • Best practice implementation
  • Multi-site team management
  • Performance metrics analysis
  • Escalation management processes
  • Training coordination and development
  • SOP review and updates
  • UI and e-PARS monitoring
  • Unposted cash oversight
  • Quality assurance monitoring
  • Dashboard management and balancing
  • Team performance evaluation
  • Escalation scrutiny processes
  • Metrics development and reporting
  • Error mitigation strategies

Languages

English
Hindi

Custom

I hereby declare that the information furnished above is true to the best of my knowledge.

Personal Information

Father's Name: Dharmvir Singh

Accomplishments

  • New Challengers Award @Ebotics
  • 5 times Mega Star Award @R1
  • 2 times Guiding Star Award @R1
  • Many Client Appreiciation @R1
  • Reduced FTEs applying automation in the multiple projects @R1

Timeline

Operations Manager RCM (Cash Posting & Billing)

Ebotics Solutions LLP
03.2026 - Current

Associate Operations Manager (Cash Posting & Billing)

R1RCM
10.2017 - Current

Senior Analyst (Professional 1)

CSC India
12.2013 - 10.2017

Analyst

SOPRA Steria
03.2012 - 10.2013

Analyst

EXL Services
07.2010 - 03.2012

M.com -

CCS University

B.com -

Shri Varshney College

Intermediate -

UP board

High School -

UP Board
Shilendra Singh