Shilpa Chandra Mohan

• Implemented customer experience strategies, boosting satisfaction scores by 20%.
• Supervised 30 representatives, advancing overall communication and service quality.
• Lowered customer grievances by 15% through targeted issue resolution.
• Crafted and circulated promotional content, upholding brand standards.
• Boosted customer loyalty with strategic journey mapping.

Project Handled

• Rebranding: Transitioned Iskapos Meat Market to Iskapos Fresh Chops.
• TVC Production: Coordinated a successful advertising campaign.
• Software Launch: Managed rollouts for online and backend platforms.
• New Product launch - Managed photoshoot, stock availability and ensuring product is available for online and backend platform
• Franchise Operation: Managed franchise expansion, ensuring operational consistency, training, created SOP for all the departments and brand alignment for new franchise partners.

• Led rebranding projects while maintaining superior customer communication.
• Coordinated rollouts of both front-end and back-end software.
• Developed customer-facing materials aligned with branding guidelines.
• Enhanced customer loyalty through effective journey mapping and engagement strategies.