SHILPA HARISHCHANDRA NAIK
Kumta
Summary
Customer-focused professional with a background in Electronics & Communication Engineering and customer support. Skilled in CRM tools, problem-solving, and technical troubleshooting. Proven ability to enhance customer satisfaction and streamline support processes. Seeking to leverage technical and communication skills in a dynamic organization.
Overview
1
1
year of professional experience
Work History
Customer Support Associate
ISON Xperiences
12.2023 - Current
- Resolved 50+ customer queries per day, achieving a 95% customer satisfaction rate
- Managed CRM tools efficiently, reducing average resolution time by 20%
- Assisted in training new hires, improving team productivity by 15%
- Collaborated with internal teams to optimize customer engagement and service quality
Education
Bachelor of Engineering - Electronics & Communication Engineering
Sambhram Institute of Technology
01.2020
Class XII - undefined
HBG PU College
Nellikeri, Karnataka01.2016
Class X - undefined
Pragati Vidyalaya
Murrur, Karnataka01.2014
Skills
- Customer Support & Query Resolution
- CRM Tools (Salesforce, Zendesk, Freshdesk)
- Technical Troubleshooting & Problem-Solving
- Data Analysis & Reporting
- MS Office & Project Management Tools
- Strong Communication & Team Collaboration
- Adaptability & Continuous Learning
Languages
Kannada (Fluent)
Hindi (Fluent)
English (Fluent)
Projectsandcertifications
- Certified in Customer Relationship Management (CRM), Coursera
- IoT-Based Home Automation System, Developed a smart automation system using microcontrollers and IoT protocols.
Timeline
Customer Support Associate
ISON Xperiences
12.2023 - Current
Bachelor of Engineering - Electronics & Communication Engineering
Sambhram Institute of Technology
Class XII - undefined
HBG PU College
Class X - undefined
Pragati Vidyalaya
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