Mohammed Shaikh
Pune
Summary
Dynamic Customer Success Associate with a proven track record at Inboxlogy, excelling in client relationship management and billing operations. Adept at resolving complex queries and enhancing customer satisfaction through effective communication and problem-solving. Skilled in email marketing platforms, ensuring seamless client experiences and fostering long-term partnerships.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Customer Success Associate
Inboxlogy
Dubai
06.2024 - Current
- Managed client accounts and acted as the primary point of contact
- Resolved client queries related to email campaigns and platform usage
- Handled billing operations, including invoices, payments, and billing-related queries
- Ensured high customer satisfaction through timely and effective support
Education
BBA - Commerce
Allana Institute of Management Sciences
Pune, India 03.2025 - 02.2026
Skills
- Client Relationship Management
- Customer Support & Query Resolution
- Billing & Invoice Management
- Email Marketing Platforms
- Communication & Coordination
- Problem-Solving
- Attention to Detail
Timeline
BBA - Commerce
Allana Institute of Management Sciences
03.2025 - 02.2026
Customer Success Associate
Inboxlogy
06.2024 - Current