Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Work Availability
Work Preference
Certification
Timeline
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Shilpa Kottam

Shilpa Kottam

Hyderabad

Summary

Accomplished professional with extensive experience in business development, process optimization, automation, and strategic planning. Expertise in project management, problem-solving, and decision-making. Highly skilled in developing initiatives to streamline and standardize business operations.

Overview

21
21
years of professional experience

Work History

Associate Vice President

Broadridge India
Hyderabad
10.2020 - 06.2024
  • Developed and executed impactful strategies to enhance operational efficiency.
  • Implemented technology changes to increase efficiency and reduce costs.
  • Utilized operations log data analysis to detect potential performance-impacting trends or patterns.
  • Led team in executing efficient and effective operational processes and procedures.
  • Increased productivity through a solution-focused approach in overcoming process inefficiencies.
  • Provided all staff members with essential resources, training, and support to excel in their roles.
  • Facilitated team communication and progress assessment through regular meetings.
  • Collaborated with internal operations, product, and client product teams to ensure seamless cross-functional operations.
  • Maintained high levels of customer satisfaction through proactive monitoring and prompt resolution of issues.
  • Maintained client relationships and generated a strong base of loyal customers.

Service Delivery Manager

Broadridge India
Hyderabad
10.2017 - 09.2020
  • Executed effective client and team management strategies to supervise a high-performing Trading and Trade support team involved in equity, fixed income, and ex-clearing reconciliation.
  • Options reconciliation and expiration management.
  • Commodities and Futures reconciliation management.
  • Traveled to the US for the purpose of engaging with Tier-1 clients.

Team Manager

Broadridge India
Hyderabad
10.2014 - 09.2017
  • Managed and optimized reconciliation processes
  • Implemented strategies to optimize team performance and achieve organizational goals.
  • Visited the US on numerous occasions for the purpose of cultivating and strengthening client partnerships.

Process Manager

Broadridge India
Hyderabad
03.2012 - 09.2014
  • Managed seamless transfer of numerous operations from Broadridge US to India within a span of 3 years.
  • Simplified transfer of intricate processes, managing direct transition from clients to India.
  • Achieved significant improvement in efficiency for a team of 3 FTE within only 6 months post-transition.

Lead Analyst

Wipro
Hyderabad
05.2007 - 01.2012
  • Transitioned and streamlined trade capture, enrichment, and correction processes.
  • Performed reconciliations for equity and pair-off transactions.
  • Implemented effective strategies for team performance enhancement.
  • Provided exceptional customer service to ensure client satisfaction and resolve any issues or concerns.

Lead Consultant

HP
Bengaluru
01.2007 - 05.2007
  • Managed all aspects of planning, scheduling, and delivering assigned training events.
  • Interacted with all stakeholders in the Event Management Value Chain.
  • Managed daily production plans and conducted resource planning and forecasting on a daily basis.

Senior Analyst

Accenture
Bengaluru
04.2003 - 12.2006
  • Executed a successful and independent transition of the UK process in February 2005.
  • Provided daily and weekly MIS reports while updating process control checklist.
  • Managed, maintained and generated reports for vendor maintenance, customer data and account maintenance for AP, AR, and GL.
  • Contributed significantly to the development of CIP Forum projects.

Education

Bachelor of Science - Computer And Information Sciences

Sri Krishna Devaraya University
Kurnool

Skills

  • Service Delivery Management
  • Operational leadership
  • Client management
  • Innovation management
  • Project and Change management
  • Talent management
  • Strategic Planning
  • Critical Thinking

Affiliations

  • Women leadership forums
  • HYSEA management certificate
  • NASSCOM member
  • AMCHAM member

Accomplishments

  • First to lead and implement ML project in Broadridge
  • Coached women colleagues towards their career goals
  • Represented Broadridge in various HYSEA, NASSCOM and AMCHAM gatherings

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPersonal development programsStock Options / Equity / Profit Sharing

Certification

  • Certified on Leadership with AI from ISB

Timeline

Associate Vice President

Broadridge India
10.2020 - 06.2024

Service Delivery Manager

Broadridge India
10.2017 - 09.2020

Team Manager

Broadridge India
10.2014 - 09.2017

Process Manager

Broadridge India
03.2012 - 09.2014

Lead Analyst

Wipro
05.2007 - 01.2012

Lead Consultant

HP
01.2007 - 05.2007

Senior Analyst

Accenture
04.2003 - 12.2006

Bachelor of Science - Computer And Information Sciences

Sri Krishna Devaraya University

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Shilpa Kottam