Shilpi Bisht
Noida
Summary
Highly Motivated employee with almost 17 year of experience in Account Management and a desire to take on new challenges.
Overview
17
17
years of professional experience
Work History
GROWTH MANAGER
SKUAD
02.2021 - Current
- Managing clients across the globe and focusing on growing the revenue from all these accounts
- Drive growth by identifying up-sell/cross-sell opportunities within existing accounts
- Understand each account's processes and pain points, gather all the learnings to be the go to person
- Lead the relationship on strategic, tactical and operational level with the client
- Own overall relationship with clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Managing teams across the globe and ensuring proper growth for each individual.
FREELANCE CONSULTANT
Self Employed
06.2017 - 01.2021
- Business Development
- Managed Existing Accounts and maximised revenue from them
- Managed Social Media Accounts
- Developed Content and Digital Strategies.
- Developed Go to Market Strategies for startups
- Client Servicing
SENIOR ACCOUNT MANAGER
BSB - Airtel
11.2012 - 05.2017
- Managing U&R communications for My Airtel App
- Driving promotions and plans to retain users and maximising revenue for the app through email, app notifications, sms, cross platform promotions
- Lead the revenue for content platform
- Mapping market trends by analysing customer behaviour and devising strategies accordingly
- Channelising resources to maximise revenue
- Led team to achieve the revenue targets set for the division
- Devising marketing strategies to enhance marketing campaign visibilities.
Account Manager
WALT DISNEY
11.2008 - 10.2012
- Managing existing accounts and developing strategies to maximise revenue
- Developing Content Strategies for the accounts assigned
- Achieved monthly targets for assigned accounts by performing end to end tasks and in turn facilitated revenue generation for the company
- Articulated the specific needs of target accounts to the global campaigns team in order to develop and execute relevant programs focused on strategic accounts
- Managed account based marketing for strategic accounts and designed client centric marketing programs for all key accounts in various regions.
Event Manager
V 5 GLOB AL SERVICES
06.2007 - 10.2008
- Managed end to end events for the assigned accounts
- Presenting ideas to clients for new product launches
- Launched various products across all states for existing clients
- Troubleshoot all client-related issues; determine optimal solutions for mitigation and continued partnership success and work together with dedicated internal team leads to ensure issues do not reoccur.
Education
MBA - Marketing And Advertising
NIILM
06-2006
Skills
- Client Servicing
- Team Lead
- Account Management
- Business Development
Timeline
GROWTH MANAGER
SKUAD
02.2021 - Current
FREELANCE CONSULTANT
Self Employed
06.2017 - 01.2021
SENIOR ACCOUNT MANAGER
BSB - Airtel
11.2012 - 05.2017
Account Manager
WALT DISNEY
11.2008 - 10.2012
Event Manager
V 5 GLOB AL SERVICES
06.2007 - 10.2008
MBA - Marketing And Advertising
NIILM
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