Summary
Overview
Work History
Education
Skills
Interests
Work Availability
CHILD CARE MANAGENT, ELDERLY PEOPLE CARE MANAGEMENT
Timeline
Generic

SHILPI GAUTAM

DAY CARE ATTENDENT
NOIDA,UP

Summary

Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.

Overview

4
4
years of post-secondary education
4
4
years of professional experience

Work History

Customer Care Executive

ORIFLAME
GHAZIABAD, UTTAR PRADESH
11.2001 - 04.2004
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Drove sales by educating customers about products and services.

Territory Executive

MICRO LABS
GHAZIABAD, UTTAR PRADESH
05.2001 - 10.2001
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Generated continuous customer referrals by delivering exceptional sales support, sustaining consistent revenue and improving Ghaziabad market share.
  • Maintained promotional displays and held product demonstrations.
  • Developed and presented talks on available products and services that could meet current business needs.

Territory Sales Executive

WOCKHARD MT-MERIND
GHAZIABAD, UTTAR PRADESH
06.2000 - 05.2001
  • Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Presented products to clients using dynamic presentations and practical use-case scenarios.

Clinical Business Analyst

UNISEARCH
AGRA, UTTAR PRADESH
11.1999 - 05.2000
  • Interviewed and observed clinical end users and business stakeholders to understand workflows, processes, business rules and systems in use.
  • Developed detailed documentation of system changes and modifications and followed change control procedures for assigned systems.
  • Produced detailed and relevant reports for use in making business decisions.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.

Education

Bachelor of Science - MICROBIOLOGY

KURUKSHETRA UNIVERSITY
KURUKSHETRA
04.1996 - 04.1999

No Degree - Child Care Management

ADVANCE INFORMATION iN EARLY CHILDHOOD CARE EDUCAT
NEW DELHI
04.2009 - 04.2010

Skills

Customer Response

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Interests

COOKING,CHILD & ELEDRLY PEOPLE CARE MANAGEMNET, HOME MAKER,TEACHING

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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CHILD CARE MANAGENT, ELDERLY PEOPLE CARE MANAGEMENT

AS A HOME CARE TAKING CARE IN UPBRINGING OF CHILDREN & ALSO TAKING CARE OF PARENTS IN THEIR OLD AGE

Timeline

No Degree - Child Care Management

ADVANCE INFORMATION iN EARLY CHILDHOOD CARE EDUCAT
04.2009 - 04.2010

Customer Care Executive

ORIFLAME
11.2001 - 04.2004

Territory Executive

MICRO LABS
05.2001 - 10.2001

Territory Sales Executive

WOCKHARD MT-MERIND
06.2000 - 05.2001

Clinical Business Analyst

UNISEARCH
11.1999 - 05.2000

Bachelor of Science - MICROBIOLOGY

KURUKSHETRA UNIVERSITY
04.1996 - 04.1999

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SHILPI GAUTAMDAY CARE ATTENDENT