COOKING,CHILD & ELEDRLY PEOPLE CARE MANAGEMNET, HOME MAKER,TEACHING
SHILPI GAUTAM
DAY CARE ATTENDENT
NOIDA,UP
Summary
Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Customer Care Executive
ORIFLAME
GHAZIABAD, UTTAR PRADESH
11.2001 - 04.2004
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Drove sales by educating customers about products and services.
Territory Executive
MICRO LABS
GHAZIABAD, UTTAR PRADESH
05.2001 - 10.2001
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Generated continuous customer referrals by delivering exceptional sales support, sustaining consistent revenue and improving Ghaziabad market share.
- Maintained promotional displays and held product demonstrations.
- Developed and presented talks on available products and services that could meet current business needs.
Territory Sales Executive
WOCKHARD MT-MERIND
GHAZIABAD, UTTAR PRADESH
06.2000 - 05.2001
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
Clinical Business Analyst
UNISEARCH
AGRA, UTTAR PRADESH
11.1999 - 05.2000
- Interviewed and observed clinical end users and business stakeholders to understand workflows, processes, business rules and systems in use.
- Developed detailed documentation of system changes and modifications and followed change control procedures for assigned systems.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Education
Bachelor of Science - MICROBIOLOGY
KURUKSHETRA UNIVERSITY
KURUKSHETRA 04.1996 - 04.1999
No Degree - Child Care Management
ADVANCE INFORMATION iN EARLY CHILDHOOD CARE EDUCAT
NEW DELHI 04.2009 - 04.2010
Skills
Customer Response
Documentation and reporting
Excellent problem-solving abilities
Customer management procedures knowledge
Business planning
Business Development
Financial Management
MS Office
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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CHILD CARE MANAGENT, ELDERLY PEOPLE CARE MANAGEMENT
AS A HOME CARE TAKING CARE IN UPBRINGING OF CHILDREN & ALSO TAKING CARE OF PARENTS IN THEIR OLD AGE
Timeline
No Degree - Child Care Management
ADVANCE INFORMATION iN EARLY CHILDHOOD CARE EDUCAT
04.2009 - 04.2010
Customer Care Executive
ORIFLAME
11.2001 - 04.2004
Territory Executive
MICRO LABS
05.2001 - 10.2001
Territory Sales Executive
WOCKHARD MT-MERIND
06.2000 - 05.2001
Clinical Business Analyst
UNISEARCH
11.1999 - 05.2000
Bachelor of Science - MICROBIOLOGY
KURUKSHETRA UNIVERSITY
04.1996 - 04.1999