Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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SHILPI SACHDEVA REEN

Chhatarpur

Summary

Dynamic Program Advisor with a proven track record at Northwest Executive Education, adept at lead generation and client relationship management. Successfully guided mid-level managers in selecting top-tier educational programs, enhancing career trajectories. Skilled in competitive analysis and negotiation, leveraging Salesforce to drive results and foster accountability within teams.

Overview

11
11
years of professional experience

Work History

Program Advisor

Northwest Executive Education
Okhla
02.2024 - Current
  • Advised mid and senior-level managers on executive education programs aligned with career aspirations.
  • Recommended prestigious universities, including Harvard, UCLA, MIT, and Duke University.
  • Guided decision-making by assessing individual goals against available educational opportunities.

Senior Counselor

Instituto Hispania
Hauz Khas
06.2018 - 12.2023
  • Coordinated effectively with teachers and students to enhance engagement.
  • Ensured maximum conversions from leads generated through various sources.
  • Oversaw the performance of the pan-India sales team, driving accountability and results.
  • Collaborated with the marketing team to develop strategies for increasing sales.

Quality Advisor

Convergys
Gurgaon
07.2015 - 04.2018
  • Monitored agent performance, and provided constructive feedback for improvement.
  • Coached agents by analyzing Spanish-language calls for skill enhancement.
  • Developed a comprehensive database reflecting company attributes, and key metrics.

Counselor

Instituto Hispania
Hauz Khas
02.2014 - 06.2015
  • Achieved registration targets within a fast-paced, goal-oriented environment.
  • Maintained a comprehensive database of inquiries from various sources.
  • Resolved student queries, and monitored feedback to enhance service quality.

Education

B.com -

School of Open Learning, DU
01.2017

Advance Diploma in Spanish (B2) -

Instituto Hispania
Hauz Khas
01.2015

Class 12 -

Holy Public School
Agra
01.2012

Class 10 -

Auxilium Convent School
Kolkata
01.2010

Skills

  • Lead generation and pipeline management
  • Client relationship management
  • Competitive analysis and negotiation
  • Critical thinking and leadership
  • Tools : Salesforce

Personal Information

  • Spouse's Name: Jaspreet Singh Reen
  • Date of Birth: 09/09/93
  • Nationality: Indian
  • Marital Status: Married

Languages

Hindi
First Language
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1

Timeline

Program Advisor

Northwest Executive Education
02.2024 - Current

Senior Counselor

Instituto Hispania
06.2018 - 12.2023

Quality Advisor

Convergys
07.2015 - 04.2018

Counselor

Instituto Hispania
02.2014 - 06.2015

B.com -

School of Open Learning, DU

Advance Diploma in Spanish (B2) -

Instituto Hispania

Class 12 -

Holy Public School

Class 10 -

Auxilium Convent School

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SHILPI SACHDEVA REEN