Summary
Overview
Work History
Education
Skills
Interests
Declaration
Computer Proficiency
Personal details
Timeline
Generic

Shiny Evanglene Ruth S

Bangalore

Summary

Diligent and passionate to accomplish the commitments with holistic approach and complete positive reinforcement. Self introvert and optimistic about the own career growth and amaze with great humble and motivating career.

Overview

5
5
Languages
4
4
years of professional experience

Work History

Customer Support Executive

Ola (Ani Technologies Pvt. Ltd)
08.2014

CARO

Equitas Small Finance Bank
01.2026 - Current

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Mytiles
05.2025 - 12.2025
  • Identify and evaluate target industry segments, high-priority location/customer-clusters by generating regular insights for onboarding more accounts.
  • Create customers segments and build strategies for these customers based on Use Cases and Customer pain points and initiate targeted action to achieve the plan
  • Leverage existing relations as well as develop own relations with existing and potential customers in various locations to position Ola Corporate, gauge customer experience and invoke confidence in OLA as a trusted partner
  • Regularly review customer satisfaction trends, initiate necessary actions and mobilize improvements through product and operations teams to plug customer.
  • People management, Develop a highly motivating my team.
  • Allocating work to responsibility amongst team, assisting in developing a strong second line
  • Recruiting and promotions for own team, Planning career progression for them
  • Negotiating and value demonstration with Strong analytical points
  • Ability to do multitasking and deal with multi stakeholders with high stress tolerance levels
  • Documenting the complaints with complete reports to avoid legal issues
  • Appeasements/refunds to the passengers, if there is any inconvenience caused from services of OLA or due to driver partner during commute.
  • Focusing towards the customer satisfaction with great sense of understanding and partnering
  • Maintaining the KPI and KRA with vision and values

East Point Group of institutions
11.2024 - 05.2025

Dayspring
06.2023 - 09.2024

Tele performance
11.2022 - 06.2023

Escalation Desk Supervisor

Ola (Ani Technologies Pvt. Ltd)
- 04.2021

Education

B.COM - undefined

Darshan college HEBA
01-2014

PUC - undefined

Dayanand Sagar institution
Kumarswami layout Bangalore
01-2011

SSLC - undefined

Webster's High School
Bangalore
07-2009

Skills

Quick Learner

Stress management

Team player

Adaptive

Logical reasoning

Lateral thinking

Interests

Music lover, Motivator, Exploring nature, Playing pets

Declaration

I hereby declare that the information contained herein is true and correct to the best of my knowledge and belief. Shiny Evanglene Ruth S Location: Bangalore Date

Computer Proficiency

  • Basics of MS Office 2007, 2010 and Office 365
  • Windows 7, 8 and 10
  • IOS 8, 9, 10

Personal details

  • Father’s Name: Samuel Uday Kumar
  • Marital Status: Married
  • Date of Birth: 1993-05-04
  • Nationality: Indian
  • Gender: Female
  • Current Address: Sri Vinayaka layout hirandanahalli bidarahalli main road Avalahalli Bangalore- 560049.

Timeline

CARO

Equitas Small Finance Bank
01.2026 - Current

Mytiles
05.2025 - 12.2025

East Point Group of institutions
11.2024 - 05.2025

Dayspring
06.2023 - 09.2024

Tele performance
11.2022 - 06.2023

Customer Support Executive

Ola (Ani Technologies Pvt. Ltd)
08.2014

SSLC - undefined

Webster's High School

PUC - undefined

Dayanand Sagar institution

B.COM - undefined

Darshan college HEBA

Escalation Desk Supervisor

Ola (Ani Technologies Pvt. Ltd)
- 04.2021
Shiny Evanglene Ruth S