Shiny Evanglene Ruth S
Bangalore
Summary
Diligent and passionate to accomplish the commitments with holistic approach and complete positive reinforcement. Self introvert and optimistic about the own career growth and amaze with great humble and motivating career.
Overview
5
5
Languages
4
4
years of professional experience
Work History
Customer Support Executive
Ola (Ani Technologies Pvt. Ltd)
08.2014
CARO
Equitas Small Finance Bank
01.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Mytiles
05.2025 - 12.2025
- Identify and evaluate target industry segments, high-priority location/customer-clusters by generating regular insights for onboarding more accounts.
- Create customers segments and build strategies for these customers based on Use Cases and Customer pain points and initiate targeted action to achieve the plan
- Leverage existing relations as well as develop own relations with existing and potential customers in various locations to position Ola Corporate, gauge customer experience and invoke confidence in OLA as a trusted partner
- Regularly review customer satisfaction trends, initiate necessary actions and mobilize improvements through product and operations teams to plug customer.
- People management, Develop a highly motivating my team.
- Allocating work to responsibility amongst team, assisting in developing a strong second line
- Recruiting and promotions for own team, Planning career progression for them
- Negotiating and value demonstration with Strong analytical points
- Ability to do multitasking and deal with multi stakeholders with high stress tolerance levels
- Documenting the complaints with complete reports to avoid legal issues
- Appeasements/refunds to the passengers, if there is any inconvenience caused from services of OLA or due to driver partner during commute.
- Focusing towards the customer satisfaction with great sense of understanding and partnering
- Maintaining the KPI and KRA with vision and values
East Point Group of institutions
11.2024 - 05.2025
Dayspring
06.2023 - 09.2024
Tele performance
11.2022 - 06.2023
Escalation Desk Supervisor
Ola (Ani Technologies Pvt. Ltd)
- 04.2021
Education
B.COM - undefined
Darshan college HEBA
01-2014
PUC - undefined
Dayanand Sagar institution
Kumarswami layout Bangalore01-2011
SSLC - undefined
Webster's High School
Bangalore07-2009
Skills
Quick Learner
Stress management
Team player
Adaptive
Logical reasoning
Lateral thinking
Interests
Music lover, Motivator, Exploring nature, Playing pets
Declaration
I hereby declare that the information contained herein is true and correct to the best of my knowledge and belief. Shiny Evanglene Ruth S Location: Bangalore Date
Computer Proficiency
- Basics of MS Office 2007, 2010 and Office 365
- Windows 7, 8 and 10
- IOS 8, 9, 10
Personal details
- Father’s Name: Samuel Uday Kumar
- Marital Status: Married
- Date of Birth: 1993-05-04
- Nationality: Indian
- Gender: Female
- Current Address: Sri Vinayaka layout hirandanahalli bidarahalli main road Avalahalli Bangalore- 560049.
Timeline
CARO
Equitas Small Finance Bank
01.2026 - Current
Mytiles
05.2025 - 12.2025
East Point Group of institutions
11.2024 - 05.2025
Dayspring
06.2023 - 09.2024
Tele performance
11.2022 - 06.2023
Customer Support Executive
Ola (Ani Technologies Pvt. Ltd)
08.2014
SSLC - undefined
Webster's High School
PUC - undefined
Dayanand Sagar institution
B.COM - undefined
Darshan college HEBA
Escalation Desk Supervisor
Ola (Ani Technologies Pvt. Ltd)
- 04.2021