Shipla Singh
Pune
Summary
Experienced professional offers over 4 years working in airline industry. Trained in Boeing737 (700, 800, 900 and 900ER), Airbus320, 321, 321 NEO. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Attendant
Indigo
Pune
04.2021 - Current
- Performed pre-flight checks on oxygen masks, fire extinguishers, first aid kits, life vests, galley equipment, and other emergency equipment.
- Responded promptly to passenger complaints or requests for assistance during flight operations.
- Attended briefings with other attendants before each flight regarding expected weather conditions en route and at destination airports.
- Worked closely with other crew members including pilots, navigators, engineers and ground personnel to ensure safe air travel experience for all customers.
- Handled medical emergencies on board aircraft.
- Attended to the meals and beverages requirements of the passengers and answered their questions related to their needs during the flight
- Controlled door access, opening and closing on time and maintaining safety.
- Demonstrated safety procedures to passengers and answered questions about equipment use.
- Participated in post-flight debriefings with other crew members to discuss operational issues encountered during flights.
Cabin Attendant
Jet Airways
Mumbai
07.2018 - 07.2019
- Ensured safety regulations were followed by passengers and crew members during flight.
- Assisted passengers with seatbelts, stowing baggage, locating seats, and providing blankets and pillows.
- Provided information on aircraft safety procedures to passengers prior to take-off.
- Greeted passengers as they boarded the aircraft and provided assistance throughout the flight.
- Demonstrated emergency equipment and ensured that all passengers had familiarized themselves with it.
Customer Executive
Intelenet Global Services
Mumbai
12.2016 - 05.2018
- B2B customer relations executive (target client - Banks/ NBFCs)
- Provided information on product features, pricing, availability, and ordering procedures.
- Resolved queries regarding products or services via calls and emails.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
Education
Bachelor of Commerce - Commerce
Mohindar Singh Kabal Singh College
Mumbai03-2016
Higher Secondary College - Commerce
Convent School & Jr College
Mumbai03-2013
Secondary School Certificate -
A.H.H School
Mumbai03-2011
Skills
- Aircraft Emergency Evacuations
- Safety Understanding
- Faa Regulations
- Meal Service
- Cabin Monitoring
- Public Speaking
- Adult Aed And Cpr
- Crew Coordination
- Flight Rules And Regulations
- Repair Documentation
- Preflight Briefings
- Emergency Response
- Customer Service
Languages
Hindi
First Language
English
Advanced (C1)
C1
Certification
- Dangerous Goods Regulation Training (DGTR)
- Aviation Security Training for Air Crew (AVSEC)
- First Aid
- Service and Crew Resource Management (CRM)
Accomplishments
- Received multiple letters of appreciation from passengers for delivering memorable and personalized service
- Consistently met or exceeded performance targets, resulting in bonuses and incentives
- Contributed to the development of new onboard service protocols, resulting in improved customer satisfaction scores
- Achieved highest passenger satisfaction ratings on multiple flights
- Recognized as 'Cabin Crew Member of the Month' for consistently exceeding service standards
Affiliations
Love to indulge in following activities from time to time
- Badminton
- Cooking
- Dancing
Timeline
Cabin Attendant
Indigo
04.2021 - Current
Cabin Attendant
Jet Airways
07.2018 - 07.2019
Customer Executive
Intelenet Global Services
12.2016 - 05.2018
Bachelor of Commerce - Commerce
Mohindar Singh Kabal Singh College
Higher Secondary College - Commerce
Convent School & Jr College
Secondary School Certificate -
A.H.H School
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