Shipra Sharma

Change Lead:

• Defined and executed a comprehensive Change Management Approach, including change impact assessment, change management strategy, and plans.
• Encouraged collaboration across different teams to ensure alignment with change management deliverables.
• Conducted stakeholder analysis to identify key influencers, assess their impact on the change process, and develop tailored strategies for each group.
• Ensured compliance with all applicable laws, regulations, related to change management processes.
• Collaborated with cross-functional teams to develop effective solutions to address challenges arising from changes.

BPM Expert and Process Engineer:

• Conducted E2E process reviews, designed target states, and implemented target designs for the functions and regions encompassing elements of process reengineering, and transformation opportunities.

Key Projects:

• Leading a transversal, global, multi-year initiative that aims to enhance document storage. Working collaboratively with over 3,000 colleagues from various geographies and global functions.
• Developed agnostic-level frameworks for UW Customer Journey, tailored for multiple geographies and sectors.
• Executed implementation strategies tailored to line-of-business and country-specific requirements.

• Led a team of functional consultants responsible for end-to-end delivery of RPA.
• Managed project timelines and deliverables, ensuring projects were completed on time
• Contributed to the development of project proposals, including scope and timeline estimations.
• Collaborated with stakeholders to define and document business processes and system requirements.

• Led and managed Six Sigma Projects.
• Executed comprehensive process reviews identifying inefficiencies and reengineering workflows.
• Trained and mentored Green Belt projects.

• Designed transformation roadmaps for all functions and processes supported.
• Led and managed Six Sigma projects from start to finish.
• Developing and implementing process improvement initiatives to increase efficiency and reduce waste.

Key Projects:

• Completed the BB Project on improving the policy issuance timelines for P&C insurance, with a business impact of $8.3 million using DMAIC methodology.
• Part of several process transitions: starting from the RFP stage, building solutions, OJT, and stabilizations.