Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Vishnu Dutt

Vishnu Dutt

Delhi NCR,India

Summary

Accomplished digital transformation executive with over 15 years of experience delivering enterprise-wide automation, AI/ML, and Gen AI-driven innovation across business functions. Proven ability to align technology with strategic objectives, having led 20+ automation and transformation projects in the past 6 months. Adept at driving value through Generative AI, process redesign, and change management frameworks. Certified in PMP, Prosci, and Microsoft Power Platform with hands-on expertise in RPA, AI, and Power BI. A results-oriented leader skilled in stakeholder engagement, organizational change, and scaling intelligent automation for sustainable business growth.

Overview

18
18
years of professional experience
1
1
Certification

Work history

AVP - Lean Digital Transformation

Genpact Pvt Ltd
New Delhi, India
08.2022 - Current
  • Spearheading Genpact’s enterprise automation and digital strategy program, leveraging Generative AI, AI/ML, Power Platform, and RPA to drive operational excellence and business innovation.
  • Designed and implemented Gen AI solutions for document summarization, automated insights generation, and customer support augmentation, contributing to measurable cost savings and productivity gains.
  • Led the development of a RAG-based Knowledge Management framework and a knowledge creation tool, reducing document creation time by 90%.
  • Directed the implementation of a Gen AI-powered Helpdesk assistant, improving support productivity by 60%.
  • Led cross-functional teams in identifying automation and CI opportunities; conducted workshops using Design Thinking and Lean Six Sigma methods.
  • Drove strategic assessments of as-is and to-be states, developing transformation roadmaps with embedded Gen AI capability layers.
  • Partnered with senior leadership to shape value-focused transformation strategies and business case justifications.
  • Directed change management strategies leveraging ADKAR, ensuring successful adoption of AI-driven solutions across functions.
  • Coached and mentored teams on Gen AI fundamentals, Power Platform usage, and process reengineering best practices.

Group Manager

WNS Global Services Pvt Ltd
New Delhi, India
08.2007 - 07.2022
  • Perform automation assessment for CI and automation
  • Ensure timely completion of project team action items and track adherence to project methodology, such as status reports and project plans.
  • Manage project expenses and maintain budget oversight, while also coordinating portfolio management activities.
  • Support the program manager in consolidating project information, including creating reports and communicating with team members.
  • Create project documents and presentations
  • Coordinate portfolio management activities, track adherence to project methodology, and manage budgets and expenses to ensure successful project completion.
  • Implemented process-improvement initiatives within the department resulting in reduced operating costs.
  • Identified and diminished performance gaps by coaching and supervising subordinates.

Education

Bachelor of Commerce -

PG Diploma - Finance

Master of Business Administration - undefined

Skills

  • Project Management
  • Lean Six Sigma, 5S, Kaizan, RCA, Continuous Improvement
  • Risk Management
  • Power Automate
  • Power BI
  • Change Management
  • Robotic Process Automation
  • Stakeholder Management
  • Visio
  • Value Stream Mapping
  • Service Management
  • Transformational Leadership
  • Change Management
  • Agile Project Management
  • Digital Business Transformation

Certification

  • Project Management Professional (PMP)®
  • Microsoft Power Platform Functional Consultant
  • Prosci® Certified Change Practitioner
  • SAFe® 5 Agilist
  • Lean Six Sigma Green Belt
  • Lean Six Sigma Black Belt
  • Certified ScrumMaster(CSM)
  • Service Integration and Management (SIAM)
  • IT Infrastructure Library(ITIL) V4
  • Digital Service Manager (Transformation)
  • Enterprise Design Thinking Practitioner
  • AWS cloud


Timeline

AVP - Lean Digital Transformation

Genpact Pvt Ltd
08.2022 - Current

Group Manager

WNS Global Services Pvt Ltd
08.2007 - 07.2022

PG Diploma - Finance

Master of Business Administration - undefined

Bachelor of Commerce -

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Vishnu Dutt