Hi, I’m
Shipra Singh
Manager Sales
Kanpur
Summary
Seasoned professional with 15 years of diverse experience across real estate sales, client relationship management, channel partner development, corporate and wedding event management. Proven track record in achieving and exceeding sales targets, nurturing long-term client relationships, and driving repeat business. Skilled in property presentations, pre-launch client engagement, vendor and partner coordination, and post-sale support. Adept at leading teams, managing CRM systems, and delivering high-impact strategies to boost revenue, enhance customer satisfaction, and expand business networks.
Overview
13
years of professional experience
2
Languages
Work History
M3M INDIA PVT LTD
Sales Manager
09.2022 - Current
Job overview
- Managed relationships with channel partners and conducted regular training sessions to enhance product knowledge, sales techniques, and overall performance.
- Consistently achieved and exceeded monthly and quarterly sales targets through effective client handling and strategic sales planning.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Maintained comprehensive CRM records, tracking client interactions, preferences, and follow-ups to ensure personalized service. Provided timely post-sale support, addressing client queries, resolving issues, and assisting with documentation or property handovers.
- Conducted pre-launch meetings with past customers to showcase upcoming projects and investment opportunities, encouraging repeat investments. Presented project details, benefits, and pricing to existing clients, leveraging established relationships to drive early bookings and loyalty.
Krisumi Corporation
Deputy Manager
08.2020 - 09.2022
Job overview
- Handled client acquisition through multiple channels including referrals, digital platforms, and walk-ins, and conducted property presentations and site visits to convert prospects into customers. Built and maintained strong relationships with clients and channel partners to generate repeat business and referrals.
- Consistently achieved sales targets by applying strong negotiation skills and market understanding. Coordinated with internal teams such as marketing, CRM, to ensure smooth processing of bookings and documentation.
- Conducted comprehensive property presentations and organized site visits for prospective buyers, effectively highlighting key features, amenities, and investment potential to support informed decision-making.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed relationships with channel partners and conducted regular training sessions to enhance product knowledge, sales techniques, and overall performance.
Elite Landbase Pvt. Ltd
Front Office Manager
08.2018 - 11.2019
Job overview
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed CRM database, including troubleshooting, maintenance, updates, and report generation.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
E-Factor Entertainment Pvt. Ltd
Event Management
05.2014 - 08.2018
Job overview
- Managed end-to-end wedding planning and execution, including vendor coordination, logistics, and client handling.
- Managed premium and luxury weddings, ensuring exceptional attention to detail and high-quality execution.
- Oversaw on-site event coordination, décor setup, and guest management.
- Coordinated hospitality services, including guest accommodation, transportation, and welcome arrangements.
- Planned and executed weddings from concept to completion, ensuring every detail aligned with client expectations and themes.
Convergys
Customer Care Executive
11.2012 - 03.2014
Job overview
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Supervised customer service metric requirements for each team member.
- Helped U.K customers every time by approaching conversations with positive attitude.
- Kept accurate records of all customer interactions and transactions.
- Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
- Responded to customer inquiries and concerns within set deadlines.
Education
Christ Church CollegeKanpur
Graduation
01-2014
Methodist High SchoolKanpur, U.P.
High School
01-2012
Skills
Channel Network
Client relationship management
Lead generation
Negotiation & Deal Closure
Post-Sale Support & Satisfaction
Product knowledge
Pipeline management
Interests
Traveling, Listening Music
Timeline
Sales Manager
M3M INDIA PVT LTD
09.2022 - Current
Deputy Manager
Krisumi Corporation
08.2020 - 09.2022
Front Office Manager
Elite Landbase Pvt. Ltd
08.2018 - 11.2019
Event Management
E-Factor Entertainment Pvt. Ltd
05.2014 - 08.2018
Customer Care Executive
Convergys
11.2012 - 03.2014
Methodist High School
High School
Christ Church College
Graduation
PERSONAL DETAILS
- Father’s Name: Paramjeet Singh
- Marital Status: Single
- Permanent Address: House No-97/6, Shastri Nagar, Kanpur, U.P.