SHISHIR KHARDE
Pune
Summary
Operations and Customer Experience professional with over 9 years of expertise in service delivery, project coordination, and client relationship management in the education and technology sectors. Experienced in managing national service teams, optimizing delivery processes, and driving customer satisfaction through streamlined operations and effective communication.
Overview
10
10
years of professional experience
Work History
Operations & Customer Service Manager
Dheya Career Mentor Pvt Ltd
10.2019 - Current
- Managing operations and customer support across multiple career mentoring programs.
- Coordinating with internal teams and stakeholders to meet client expectations.
- Handling customer lifecycle from onboarding to post-service engagement.
- Leading mentor engagement nationwide including recruitment and onboarding.
- Collaborating with CSR partners and NGOs for customized delivery.
- Monitoring KPIs for quality and turnaround improvements.
Team Lead – Client Services & Delivery Operations
Dheya Career Mentor Pvt Ltd
07.2018 - 10.2019
- Led service delivery team for onboarding and support.
- Resolved escalations to maintain satisfaction levels.
- Conducted coaching and performance reviews.
- Enhanced CRM processes for better engagement.
Business Development Executive
Dheya Career Mentor Pvt Ltd
07.2017 - 06.2018
- Managed sales demos and client onboarding.
- Coordinated between clients and operations.
- Provided post-sale support and follow-ups.
Business Development Executive
Enigma Technology
12.2015 - 06.2017
- Sourced electronic sector client data.
- Approached via email, WhatsApp, and calls.
- Scheduled meetings and closed leads.
- Coordinated delivery with technical teams.
- Maintained follow-ups for repeat business.
Education
Bachelor of Engineering - Electronics & Telecommunication
Dattakala Faculty of Engineering
Pune01.2015
Diploma - Electronics & Telecommunication
P. Dr. V. V. P. Polytechnic
Loni01.2011
Skills
- Service Delivery & Operations
- Customer Success & Support
- Project Coordination
- Client Engagement & Retention
- Cross-functional Collaboration
- Training & Onboarding
- KPI Tracking & Process Optimization
- CRM Systems & Data Analysis
Timeline
Operations & Customer Service Manager
Dheya Career Mentor Pvt Ltd
10.2019 - Current
Team Lead – Client Services & Delivery Operations
Dheya Career Mentor Pvt Ltd
07.2018 - 10.2019
Business Development Executive
Dheya Career Mentor Pvt Ltd
07.2017 - 06.2018
Business Development Executive
Enigma Technology
12.2015 - 06.2017
Bachelor of Engineering - Electronics & Telecommunication
Dattakala Faculty of Engineering
Diploma - Electronics & Telecommunication
P. Dr. V. V. P. Polytechnic
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