Hi, I’m
Shiv Kumar
Network Engineer
Karnal,Haryana
Overview
10
years of professional experience
2
Certification
Work History
Colt Technology Services
Technical Lead
09.2022 - Current
Job overview
- Service assurance of Colt’s premium customers all across the globe
- Ticket creation and troubleshooting on different switches, routers, and transmission devices to localize the fault location to resolve the issue
- Fault, degrade, and RFO ticket handling for ethernet, VPN, and internet services
- Operations of services running with SD-WAN technology
- Customer communication over email and phone
- Configuration and troubleshooting on routing and switching protocols like BGP, MPLS, ISIS, OSPF, VRRP, HSRP, STP, VPN solutions
- Raising TAC cases with CISCO & JUNIPER Team for any hardware-related issues
- Follow up with different cross-functional teams within Colt.
Global Cloud Xchange
Network Assurance Engineer-IP
08.2021 - 09.2022
Job overview
- International customer service fault, degrade, and RFO ticket handling for IP-Transit, L3VPN, L2VPN & VPLS Services
- Alarm monitoring and ticket creation for international IP Backbone & DCN networks
- Customer communication over email and phone
- Configuration and troubleshooting on routing and switching protocols like BGP, MPLS, ISIS, OSPF, HSRP, STP
- Raising TAC cases with CISCO & JUNIPER Team for any hardware-related issues
- Follow up with providers all across the globe to resolve customer and backbone network issues
- Cross-functional follow-up to resolve the issue
- Ticket creation and closure after service restoration with proper RFO communication with the customer.
Reliance Jio Infocomm Ltd.
Network Engineer IP/Networks
09.2015 - 08.2021
Job overview
- Handle a team of 6 I&C Engineers and 38 Backhaul Engineers across Haryana Circle for new sites deployment
- Documenting the high/low-level test design, test cases, and method of procedure (upgrade/downgrade)
- L2 level support to field engineers for configuration, troubleshooting, and iOS upgrade of routers and switches at different nodes in the network
- Coordinating with L3 engineers for further troubleshooting, testing, and resolving configuration and HW issues
- Configuration template creation (MOP) and planning of maintenance window for New Link augmentation, ring shifting activity, MW to fiber Conversion, MW take-off shifting, etc
- Service Delivery of enterprise WAN links L3VPN, L2VPN, ILL, and SIP-Trunk with end-to-end responsibilities of configuration, testing with the customer, and final acceptance
- Troubleshooting on BGP, MPLS, ISIS and OSPF, L2VPN, L3VPN 5G upgradation, card migration, Cell sites bandwidth upgrade from 1G to 10G.
CISCO SYSTEM
Project Co-ordinator
04.2015 - 09.2015
Job overview
- Close coordination with the Project Manager of the client organization for daily progress and project delivery
- L2 Support to field engineer for configuration and troubleshooting on Cisco routers ASR 903, 920i, 920o, and 901 at the client’s new sites
- Handle team of 40+ engineers & 4 vendors for ensuring effective and timely installation and commissioning of routers at different nodes
- Coordination with cross-functional teams like Microwave, fiber, and infra teams for ensuring the necessary requirements for integration of the site
- Maintaining the project-related database and sharing daily progress reports with all stakeholders within the organization and clients’ different teams.
Wipro Infotech Ltd
Coordinator
03.2014 - 04.2015
Job overview
- Airtel-Iwan- Pole, mast installation- Infra Coordinator for North region
- Amco-saft -BB I&C on sites- Team Lead in North region
- ATM TIS Project- Client-location Mumbai Lead a team of 50+ circle coordinators and Engineers for infra projects
- WCC collection from circle teams and handover to Billing team
- Problem resolution as per proper escalation matrix
- Joint visits with customers wherever required to resolve the issues.
Education
Kurukshetra University KurukshetraKurukshetra, Haryana
Bachelor of Technology
Skills
- CCNP Certified
- SDWAN Certified
- Routing and switching
- Firewalls
- F5 Load Balancer
- Basics of Linux and Python
- Cloud
- Data Center
- Networking Protocols and Technologies: TCP/IP, LAN, WAN, OSPF, ISIS, BGP, MPLS, LDP, STP, VTP, VRRP, HSRP, NTP, DHCP, DNS, GRE, Etherchannel, LACP, NAT, PAT, SR-MPLS, VXLAN, VPC
- Hardware: Cisco Basic 1000 Series, ASR Series, NCS 5508, NCS 5501, ISR 4400, Nexus, Juniper MX960, M320, MX480, ACX2200, Switches RAD, Techroute, Raisecom, Voltek, Extreme, Cisco, Juniper
- Tools: Remedy, Siebel, Smarts, Hobbit, HPSM, Granite, Wireshark
- Provisioning, Assurance, Upgradation, Multi-vendor
- Excellent written and verbal communication skills
- Stack Development
Certification
- Cisco Certified Network Professionals (CCNP - ENCOR), CSCO14005922, 04/2022
- Versa SD-WAN Associate VNX100, 01/2024
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Technical Lead
Colt Technology Services
09.2022 - Current
Network Assurance Engineer-IP
Global Cloud Xchange
08.2021 - 09.2022
Network Engineer IP/Networks
Reliance Jio Infocomm Ltd.
09.2015 - 08.2021
Project Co-ordinator
CISCO SYSTEM
04.2015 - 09.2015
Coordinator
Wipro Infotech Ltd
03.2014 - 04.2015
Kurukshetra University Kurukshetra
Bachelor of Technology
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