Shiv Kumar
Area Manager (Flipkart)
Noida
Summary
With over 9 years of experience in operations management, I’ve specialized in developing and implementing customer service policies, standards, and procedures across the supply chain sectors. Currently working as an Area Manager at Flipkart, I’m skilled in team management, customer relationship management, and strategic planning. I’m known for my proactive problem-solving abilities, attention to detail, and leadership skills. My extensive experience in operations and commitment to improving efficiencies make me a valuable asset to any organization.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Area Manager - Ops
Instakart Services Pvt. Ltd. (Flipkart Group)
04.2024 - Current
- Oversee First Mile and Last Mile operations across the Delhi NCR region, ensuring seamless execution of pickup and delivery processes with strong adherence to SLAs and performance KPIs.
- Spearhead the Alternative Delivery Model (ADM) initiative for the zone, aimed at enhancing delivery reach while achieving substantial cost optimization and operational scalability.
- Drive process improvements in route planning, rider productivity, and service quality to ensure consistent customer satisfaction and operational excellence.
- Collaborate cross-functionally with Planning, Network Design, and Customer Experience teams to streamline logistics flows and improve overall service metrics.
- Implement continuous training, audit, and review mechanisms to improve workforce capability and minimize operational deviations.
Hub Incharge - Ops
Instakart Services Private Limited
04.2021 - 03.2024
- Managed resources effectively to avoid unnecessary delivery delays.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
Team Leader
Instakart Services Private Limited
02.2017 - 03.2021
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Delivered results-driven solutions that improved operational efficiency while meeting or exceeding client expectations.
- Led a team of professionals to deliver high-quality services within strict deadlines and budget constraints.
- Managed resources efficiently to meet project requirements while minimizing costs and maximizing productivity.
Education
Bachelor of Arts - Geography
Magadh University
04.2001 -
B.Sc. - Science
Sita Ram Shahu College
03-2005
Skills
Project Management
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Timeline
Area Manager - Ops
Instakart Services Pvt. Ltd. (Flipkart Group)
04.2024 - Current
Hub Incharge - Ops
Instakart Services Private Limited
04.2021 - 03.2024
Team Leader
Instakart Services Private Limited
02.2017 - 03.2021
Bachelor of Arts - Geography
Magadh University
04.2001 -
B.Sc. - Science
Sita Ram Shahu College