Summary
Overview
Work History
Education
Skills
Languages
Certification
Certified in Lean Six Sigma Green Belt
Timeline
Generic

Shiv Mehta

BPO/KPO Customer Service/Technician Support
Pune

Summary

Driven by a commitment to operational excellence and process improvement, I significantly enhanced productivity at EClerx Services through strategic training and cross-functional collaboration. Skilled in process automation and team building, my approach consistently delivers high-quality outcomes, marrying analytical thinking with a results-driven mindset to drive efficiency and effectiveness. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Process Manager

EClerx Services
Pune
02.2015 - Current
  • Increased overall productivity by providing training and support for team members in best practices and techniques.
  • Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
  • Evaluated and implemented new technologies or process enhancements for continuous improvement opportunities, staying current with industry trends and advancements.
  • Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
  • Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.
  • Managed change among staff to achieve buy-in and cooperation and overcome resistance.
  • Maintained a strong focus on customer satisfaction by consistently delivering high-quality products or services on time without compromising on safety or regulatory requirements.
  • Delivered consistent process improvements through the utilization of data-driven decision-making methods.
  • Enhanced operational performance by conducting regular audits and making necessary adjustments to processes.

Quality Manager

HDFC Bank
04.2013 - 01.2015
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Evaluated quality problems and performed assessments to identify and resolve issues.

Education

Bachelor of Arts - Economics Honors

Punjab University
Chandigarh, India
04.2001 -

Skills

Quality service

Process Automation

Operational Excellence

Report Generation

Project Requirements

Process Mapping

Workflow Analysis

Process Improvement

Project Planning

Problem-solving abilities

MS Office

Analytical Thinking

Team building

Languages

English
Advanced (C1)

Certification

Certified in Lean Six Sigma Green Belt

Certified in Lean Six Sigma Green Belt

Certified in Lean Six Sigma Green Belt, equipped with the skills to drive process improvement and enhance efficiency within organizations. My training has provided me with a solid understanding of data-driven decision-making and problem-solving methodologies. I am passionate about applying Lean principles to eliminate waste and streamline operations for sustainable success.

Timeline

Certified in Lean Six Sigma Green Belt

03-2019

Process Manager

EClerx Services
02.2015 - Current

Quality Manager

HDFC Bank
04.2013 - 01.2015

Bachelor of Arts - Economics Honors

Punjab University
04.2001 -
Shiv MehtaBPO/KPO Customer Service/Technician Support