Shiva Chapagai

Vulnerability Management:

• Utilized the Qualys tool to successfully identify, prioritize, and address security vulnerabilities on an organization-wide scale.
• Implemented regular scanning procedures, analyzed findings, and worked with cross-functional teams to promptly address vulnerabilities.

Endpoint Detection and Response (EDR):

• Managed endpoint and server EDR solutions with Microsoft Defender for Endpoint (MDE).
• Maintained constant vigilance in monitoring, analyzing, and responding to security incidents through EDR alert management.
• Developed customized rules to proactively block and identify potential threats within the MDE environment.
• Worked alongside IT and security departments to safeguard company resources and information.

Key Projects and Achievements:

• Onboarded and currently managing and protecting 9,000+ machines in MDE from Trellix, ensuring a smooth transition and enhanced security monitoring.
• Created custom detection and blocking rules in MDE, enhancing the organization's ability to proactively mitigate potential threats.
• Received recognition for outstanding performance in improving the organization's overall security posture.

Sr. Executive - Infra Support.| 2023-2024

Executive - Infra Support.| 2019-2023

• Proved proficiency in project management by effectively delivering five end-to-end IT infrastructure projects that involved budgeting, configuration, and deployment.
• Led seamless OS migration of 80 systems, demonstrating proficiency in large-scale transitions.
• Streamlined the migration process from Google Workspace to the Microsoft 365 platform, resulting in improved organizational efficiency and collaboration.
• Demonstrated expertise in IT budget management, deploying/configuring desktops and laptops efficiently.
• Led location network upgrades to improve reliability by introducing fail-over devices and implementing robust backup systems.
• Collaborated effectively with ISPs to resolve first-level network issues.

• Orchestrated the seamless deployment and configuration of both new and existing desktops and laptops, ensuring they met organizational standards and user requirements
• Collaborated with cross-functional stakeholders to gather comprehensive requirements for all IT assets, including desktops, laptops, printers, and hardware components, ensuring seamless integration and optimal performance across the organization
• Coordinated with Internet Service Providers (ISPs) to address network outages and performance issues, ensuring uninterrupted internet access.

• Proficiently orchestrated the deployment of newly received desktops, ensuring timely setup, configuration, and integration into the existing network
• Streamlined hardware and software checks to guarantee each desktop met organizational standards and user requirements
• Acted as the first point of contact for end-users, swiftly diagnosing and resolving desktop-related issues, encompassing hardware malfunctions, operating system errors, and application glitches
• Conducted comprehensive network diagnostics to pinpoint and resolve connectivity bottlenecks, ensuring uninterrupted internet access for end-users.

• Spearheaded the installation and configuration of ATM Operating Systems (OS), ensuring compatibility with the hardware and adherence to industry standards
• Served as the primary point of contact for diagnosing and resolving OS-related issues, maintaining a swift response time to minimize ATM downtime
• Implemented preventive measures to mitigate potential OS vulnerabilities, conducting regular system audits and security assessments.

• Led the deployment of internet connectivity solutions utilizing both Radio Frequency (RF) and fiber optic technologies to connect shops, organizations, and homes
• Conducted site surveys to determine the most suitable deployment method based on factors like location, signal strength, and infrastructure availability
• Proficiently configured RF devices to establish robust wireless connections, optimizing signal strength and bandwidth allocation
• Installed and configured fiber optic connections, ensuring precise termination and optimal signal transmission for high-speed internet services
• Served as the first point of contact for troubleshooting network-related issues, promptly identifying and resolving connectivity, signal strength, and equipment problems.