Shiva Chhetri
Store Operations Manager at Decathlon Sports India
Dehradun
Summary
I am a smart working professional with a zest to try new things and have a potential to take risk and outperform even in the situations of crisis. Pragmatic creativity and ability to find solutions makes me unique and stand out of the crowd. The ability to convert a crowd into a team and leading them from the back to ensure team performance by delegating the right responsibility to the right person at the right time makes me a strong leader. My strength lies in my perseverance and inter-personal skills that contribute in all possible ways to increase customer satisfaction resulting into increase in numbers.
Overview
10
10
years of professional experience
Work History
Store Operations Manager
Decathlon Sports India
03.2023 - Current
- Ensuring people Safety and asset security
- Animating the store efficiency to boost business
- Ensuring the stock availability and effectiveness of cash flows process
- Accountable to manage the environmental impact of my store
- Ensuring Good Store Image for Customers
- Managing & Optimizing the operational cost of the store- Staff, Building & Overheads(PNL)
Department Manager & City Sports Referent, Cycling
Decathlon Sports India
08.2021 - 02.2022
- Led and managed a dynamic team by defining roles and responsibilities, establishing effective communication channels, and implementing performance evaluation systems.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Managed stock and flow of the stores for effective and auto forecasting and replenishment of stock.
- Analyzed sales data to identify seasonal trends and adjust product assortment accordingly.
- Conducted market research to identify and update product offerings during seasonality based on profitability.
- Developed an innovative visual merchandising strategies that has increased the foot traffic and tremendous growth in the the sale.
- Architected and implemented a streamlined recruitment process, aligning role requirements with organizational goals. Prioritized diversity and inclusion, fostering a dynamic and innovative team for overall business success.
Store Manager
Lenskart Pvt LTD
08.2018 - 07.2021
- Complying day to day SOP's to run a smooth business.
- Achieving business target given.
- Team management and Team Development.
- Inventory Management.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Sport Leader Coach/Department Manager
Decathlon sports India Pvt LTD
02.2018 - 03.2019
- Hiring(Future leader like me or better than me)- I am responsible for recruitment of team to achieve a common goal and personal performance who are potential to be future leaders.
- Development of my team- I have benefited the company with leaders of different projects.
- 1 Piloting Referent.
- 1 Product Trainer North Zone.
- Inventory Management- I am responsible for the Inventory of my store for 1 year.
- Conducting inventories for different department of store along with the concerned team member.
- Finding out the shrinkage and overage of product using different tools of work.
- Working closely with team to find the exact reason for shrinkage and overage and working on correct measures to reduce the outcome.
- Commercial Aspect Strategies - TG(Store level project) accounted for 21% of the overall yearly sales.
- 16% Growth over and above the sale ambition of my sports- Mountain Biking.
- Community building/events- Building of a whatsapp cycling community with more than 200 cyclist. Organizing event to peruse new user which is important for sustainable growth of the company.
- Daily Manager Shifts Responsible for Operational flows/ aspects of the store for two days.
- Safety and security of the store.
- Dispute handling.
- Cash flows.
- Store Image.
- Commercial Aspects/Completion of daily economic objectives.
- Recruitment Hiring of Sales Managers/Sports Leaders for the New store opening.
- Have been a part of the various institutional Recruitment drives as an observer and part of the panel.
- Operational Team Vendor Management.
- Stock flow.
- Retail Merchandising Mass Plan for the Store/Sport.
- Positioning of attack and defense sport on positive and negative side.
Sales Manager
Decathlon sports India Pvt LTD
08.2016 - 01.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Customer support service
India Mart
03.2015 - 08.2015
- Developed strong relationships with clients and funeral homes, providing exceptional customer service and support.
Education
High School -
Hilton's
+2 - undefined
Hilton's
Graduation - Commerce
DAV
Skills
- People Management
- Personal Development
- Commitment to Excellence
- Leadership
- Communication
- Operations Management
- Staff Development
- Marketing
- Expense tracking
Accomplishments
- Conducted City Level Marketing campaign to boost Turnover.
- Organized Multiple Sports event at store and city level to drive traffic to store.
- Promotion in career as Store manager.
- Promotion as a Department manager.
- Founding member for a New store.
- Represented State level football tournament.
Trainings Attended
- Develop my team.
- Learn to lead a training.
- Operational Manager training.
- IDM/Efficient and effective coaching.
- Sales training.
- Customer Service Excellence.
- Inventory Management.
- Safety and Security training.
- Piloting training.
- PNL training.
Personal Information
- Date of Birth: 03/08/94
- Gender: Male
- Nationality: Indian
Timeline
Store Operations Manager
Decathlon Sports India
03.2023 - Current
Department Manager & City Sports Referent, Cycling
Decathlon Sports India
08.2021 - 02.2022
Store Manager
Lenskart Pvt LTD
08.2018 - 07.2021
Sport Leader Coach/Department Manager
Decathlon sports India Pvt LTD
02.2018 - 03.2019
Sales Manager
Decathlon sports India Pvt LTD
08.2016 - 01.2018
Customer support service
India Mart
03.2015 - 08.2015
+2 - undefined
Hilton's
Graduation - Commerce
DAV
High School -
Hilton's
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