Shiva kumar
Bengaluru
Summary
IT professional recognized for exceptional skills in diagnosing network problems and creating comprehensive support documentation. Demonstrated ability to boost IT support efficiency through effective teamwork and advanced troubleshooting techniques. Focused on optimizing response times and maintaining uninterrupted operations.
Overview
5
5
years of professional experience
20
20
Certifications
Work History
Senior IT Support Engineer
THOUGHT-SOL INFOTECH PVT LTD
Bengaluru
02.2025 - Current
- Managing hardware, software, and network issues to ensure smooth daily operations.
- Managed IT assets, user accounts, and access controls per company security policies.
- Monitored network infrastructure for stable and secure connectivity.
- Successfully implemented an access control system for the entire mall project.
- Executed system configuration, patch updates, and preventive maintenance to enhance performance.
- Coordinated with vendors and internal teams to address technical issues and meet project deadlines.
- Supported users via ticketing systems, email, and remote assistance while maintaining service standards.
Senior IT Executive
Pioneer Property Zone
Bengaluru
06.2023 - 02.2025
- Oversaw network infrastructure, managed firewall configurations, and coordinated with ISP providers to promptly resolve connectivity issues, ensuring uninterrupted service.
- Managed IT operations, providing employee technical support and administering Active Directory to ensure seamless user access.
- Handled IT asset management, procured materials, and planned network enhancements to align with business growth initiatives.
- Supervised BMS network applications, CCTV systems, and PA hardware to ensure optimal performance.
- Administered ADSR retail sales reporting system with pre-opening implementation and daily monitoring.
- Administered food court POS systems, oversaw setup and sales reporting, and conducted software troubleshooting to maintain operational efficiency.
- Provided first-level support for parking management systems and managed biometric attendance onboarding.
IT Executive
Colliers International (India) Property Services Private Limited at Orion Mall Gateway (WTC Trades)
Bengaluru
05.2022 - 05.2023
- Managed six servers, including FTP, biometric, CCTV, access control, footfall, and Focus-i systems, ensuring availability of critical business functions.
- Monitored and troubleshot mall network and servers, maintaining uninterrupted operations.
- Coordinated with vendors to resolve network-related issues, reducing downtime.
- Conducted LAN, WAN, and fiber cable connectivity checks for optimal performance.
- Maintained landline and internet connections to support business operations.
- Installed and troubleshot Office 365 applications and Microsoft Office software.
- Collaborated with fit-out teams on network aspects during outlet installations.
- Created purchase requisitions and managed work orders in SAP for acquisitions.
JUNIOR TECHNICAL ASSOCIATE
Pathfinder Enterprise Solutions. Pvt. Ltd at The Galleria Mall
Bengaluru
06.2021 - 05.2022
- Troubleshot application issues, reducing downtime and improving user experience.
- Maintained POS-Patrol application across 80+ outlets, facilitating automatic daily sales reports.
- Executed application installations at outlet level to ensure seamless operations.
- Resolved file not received (FNR) issues, ensuring timely reporting and data accuracy.
- Collected monthly sales reports for verification against application data.
- Addressed bill variance discrepancies during audits, supporting accurate financial records.
Education
Bachelor of Engineering - Computer Science
Sai Vidhya Institute Of Technology
Bangalore06-2020
Skills
- Network troubleshooting
- Advanced troubleshooting
- Systems administration
- Active directory management
- Software installation
- Hardware installation
- IT asset management
- Infrastructure development
- CCTV surveillance systems
- Digital equipment proficiency
- Vendor coordination
- Technical documentation
- Problem solving
- Team collaboration
- communication
- CCTV surveillance systems
Languages
English
Advanced (C1)
C1
Tamil
Native
Native
kannada
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Malayalam
Elementary (A2)
A2
Hindi
Upper Intermediate (B2)
B2
EXTRA CURRICULAR ACTIVITIES
- Machine learning course completed in shield technologies.
- Completed a project “Detecting driver drowsiness” using machine learning in a team.
- Completed a project “Parking management” using HTML,CSS, Java script in a team.
HOBBIES
- Cricket
- Movies
- Playing Games
- Travelling
- Riding
Certification
1. Change Management for IT Professionals.
Timeline
Senior IT Support Engineer
THOUGHT-SOL INFOTECH PVT LTD
02.2025 - Current
Senior IT Executive
Pioneer Property Zone
06.2023 - 02.2025
IT Executive
Colliers International (India) Property Services Private Limited at Orion Mall Gateway (WTC Trades)
05.2022 - 05.2023
JUNIOR TECHNICAL ASSOCIATE
Pathfinder Enterprise Solutions. Pvt. Ltd at The Galleria Mall
06.2021 - 05.2022
Bachelor of Engineering - Computer Science
Sai Vidhya Institute Of Technology