Shiva Kumar Reddy
Senior System Administrator
Hyderabad
Summary
Results-driven professional with over 9 years of experience in Systems Administration and Technical Support as a Senior System Administrator at Encora Software Solutions Pvt Ltd, Hyderabad. Expertise includes systems and server management, desktop and peripheral maintenance, and user account administration, along with a strong ability to analyze information system needs and troubleshoot complex issues. Demonstrated success in managing projects related to installation, maintenance, and technical support, complemented by a comprehensive understanding of LAN/WAN administration and server configuration. Recognized for a collaborative management style and exceptional interpersonal skills that foster effective client relations and enhance team performance.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Senior System administrator
ENCORA India Software Solutions Pvt Ltd
10.2018 - Current
- Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
- Completed reports detailing network and systems performance and downtime issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Reduced downtime with proactive system monitoring and timely issue resolution.
- Perform Installation, Configuration, maintenance and troubleshooting of Windows Server 2008/2012/2016/2019.
- Evaluate and install computer hardware, networking software, operating system software and software applications for Servers, Desktops, Laptops and properly maintained Inventory.
- Responsible for Active directory Domain Services, User account administration and configure Group Policy.
- Responsible for DNS, DHCP, IIS, VPN, File Server, Home folder and FTP, SFTP.
- Responsible for AD replication, FSMO and Role Transfer in case of DC hardware upgrade.
- Perform Server patch Management using Manage Engine Endpoint Central.
- Perform Server Monitoring, Performance tuning and Backup’s.
- Responsible for Exchange Server2010, Mailbox, DL’s, Mail contact, Storage Quota and permissions.
- Setup and Configure email accounts to users using Outlook Clients 2010/2013/2016, PST and troubleshoot.
- Responsible for monitoring all servers’ activity, hardware utilization, CPU, Memory and performance.
- Respond to day-to-day tickets related to hardware/software, application and provide quick resolution.
- VMware, manage ESXI host, Vm’s creations, Software installations, cloning, template and Veeam Backup
- Responsible for Office365 License, adding User/ email and G Suite administration.
- Remote desktop Support to Onsite team, Configure Email, Hardware/ Software installations and troubleshoots.
- Daily keep tracking of Inventory, Software/ hardware license expiry and support Contract
- Monitoring end user’s activity Network bandwidth using manage engine Firewall Analyzer tool.
- Responsible for on call 24x7 Support until the issue is fixed.
- Troubleshooting LAN connectivity issues, software and hardware, tracking problem & coordination.
- Perform McAfee End Point Security / Encryption to end users Systems and work on Compliance agents/systems.
- Responsible for monitoring server room hardware/ equipment’s L3 witches, routers, Firewall, Storage, Servers, barracuda Email Security Gateway-Anti Spam, ISP bandwidth and Network devices and report to Manager.
- Responsible for Motioning LAN/ WAN, Monitoring Switches, Equipment replacement and configuration.
- Responsible for Configuring Polycom VOIP phones to end users.
- Support tools like Cisco WebEx, Ringcentral, Team viewer, putty and Intelli Admin, Skype for remote troubleshoot.
- Regular check of all software/ hardware license and Upgrade.
- Responsible for the Technical issues involving in Systems, Network, and Hardware.
- Supporting Clients Projects on server configuration, software installation and monitored.
- Responsible in installing developer’s software like .Net, SQL Server, Visual studio, Microsoft Project...etc.
- Responsible in handling SharePoint Server 2010/2013 Site creations, Quota limit and permission.
- Responsible in handling Jira project creation, adding users to Project and providing Permissions.
Desktop Support Engineer
Wipro InfoTech through Progressive Infovision Pvt Ltd
08.2015 - 02.2018
- Maintaining the domain user account in Active Directory (Unlocking user accounts, resetting passwords).
- Building the System with windows Operating System and other local applications with the GCL5 build image.
- Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
- Solving the end user incidents remotely by using Skype for Business and Windows remote assistance.
- Giving the Video Conference (VC) support to the Ernst & Young client throughout Globe using Tandberg and Polycom equipment
- Installation, configure and Troubleshoot Corporate and client related applications such as Capitaline Plus, VAT Laws, Prowess, ITROnLine, Gamx, Share point and Canvas.
- Monitoring and execution of the helpdesk operations (incident logging & closing, fulfilling the user’s requests, end users’ feedback).
- Troubleshooting the laptops, desktops hardware issues.
- Tracking all the IT assets (Laptops, Desktops, Data cards, Pen drives, Network printers, Cartridges, RSA tokens, Cisco IP telephones etc...)
- Configuring and troubleshooting Mail (outlook2010, outlook2013) related issues.
- Troubleshooting OS related to System Hanging, System slow, blue screen error.
- Mapping Network Drives and applying share permissions to the shared folders.
- Hard disk decryption using the Point sec recovery process for Data recovery
- Configuring and troubleshooting Mail (Zmail, IBM Notes) related issues.
- Coordinating with all location IT Engineers for Helpdesk Operations
- Maintaining all location Engineer attendance.
- Monitoring and execution of the Data Centre operations
- URL Filtering in Server depends upon user’s requirement
- Monitoring and maintaining Production and Branch level servers in Nagios tool
- Monitoring and maintaining Network links in Whatsup gold tool
Education
BCOM - computers
Dr. Ambedkar College
Nagpur12th - undefined
Pranathi junior college
Hyderabad10th - undefined
S.S.Bhoopathy High School
HyderabadSkills
Teamwork &Client Service
Declaration
I hereby declare that the above particulars are correct to best of my knowledge. I will prove to be a great asset. PLACE: Hyderabad DATE CHANDA SHIVA KUMAR REDDY
Timeline
Senior System administrator
ENCORA India Software Solutions Pvt Ltd
10.2018 - Current
Desktop Support Engineer
Wipro InfoTech through Progressive Infovision Pvt Ltd
08.2015 - 02.2018
12th - undefined
Pranathi junior college
10th - undefined
S.S.Bhoopathy High School
BCOM - computers
Dr. Ambedkar College