SHIVAKI BILTORIA
Meerut
Summary
To enhance my educational and professional skills in a stable and dynamic workplace.
Overview
3
3
years of professional experience
Work History
Service Relationship Manager (Assistant Manager)
Axis Bank
MEERUT
05.2023 - Current
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
- Analyzed customer feedback to identify areas of improvement in services provided.
- Monitored service performance indicators, such as response times, resolution rates, and customer satisfaction scores.
- Prepared and presented detailed reports on client account status and growth opportunities to senior management.
Relationship Manager
MS FINLINE CO-PARTNERED WITH IIFL SECURITIES
MEERUT
08.2021 - 03.2023
- Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
- Maintained accurate records of all client interactions.
- Established strong relationships with clients through regular, personalized communication.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
Education
MBA - Financial Management
MEERUT INSTITUTE OF ENGINEERING & TECHNOLOGY
Meerut01.2021
B.COM -
MEERUT COLLEGE
MEERUT01.2019
INTERMEDIATE -
SHANTI NIKETAN VIDYAPEETH
01.2016
HIGH SCHOOL -
SHANTI NIKETAN VIDYAPEETH
01.2014
Skills
- Knowledge of Tally EPR9GST
- Excel Skill (Essential and Intermediate)
Mother'sname
Mrs. Bable
Father'sname
Mr. Mahesh Kumar
Aadhaarno
934792117808
Personal Information
- Date of Birth: 06/02/98
- Nationality: Indian
Languages
- English
- Hindi
Projects
IRDA Certificate
NISM-Series-8 Equity Derivatives Certification Examination
Summer Internship at Investosure P.VT Ltd, Noida (60 Days)
Live Project at Big Bazaar, Meerut (10 Days)
Completed a Marketing Project on Life Insurance (1st year project) Completed Intermediate Course at World English Institute
Completed Course Certificate Financial Market at Yale University Completed Financial Analysis Course Certificate at Equity Levers Completed Accounting Basic Course Certificate at Equity Levers Completed Career Edge Online Course Certificate at Tata Consultancy Services
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of these particulars.
Personal Qualities
- Ability to work under pressure
- Adaptable to change
Activities
- Help in Assisting Organizing Committee Team in the International Conference on Volatility Uncertainty Complexity and Ambiguity in Business
- Participated in Poster Making of Social Service Club by Gautam Budda University
- Second Position in MIET Ad Mad Show
- Participating as a Volunteering and Supporting in 2nd Corporate Management Olympiad at AIMA
- Meerut Inter School Chess Tournament 2012 and secured 4th position
- Handwriting Competition 2011-12 and secured 1st position
- Calligraphy Competition 2012-13 and secured 2nd position
- Participating in many General Awareness Quiz Competition
Timeline
Service Relationship Manager (Assistant Manager)
Axis Bank
05.2023 - Current
Relationship Manager
MS FINLINE CO-PARTNERED WITH IIFL SECURITIES
08.2021 - 03.2023
MBA - Financial Management
MEERUT INSTITUTE OF ENGINEERING & TECHNOLOGY
B.COM -
MEERUT COLLEGE
INTERMEDIATE -
SHANTI NIKETAN VIDYAPEETH
HIGH SCHOOL -
SHANTI NIKETAN VIDYAPEETH
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