Collabration
Shiva Kumar Chitrala
Associate Manager System Administration
Bengaluru,KA
Summary
Service-oriented Associate Manager with commitment to excellence and more than 15 years of experience. Effective collaborator promoting great technical and leadership skills.
Site reliable Engineer responsible for Maintaining a 24x7 production cloud based infrastructure
Experienced Cloud Support Engineer with Multi Cloud AWS and Azure with over 3 years of experience . Excellent reputation for resolving problems and improving customer satisfaction.
Driven Systems Administrator with 8 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
6
6
Certifications
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Associate Manager
DXC technology
Bangalore, Karnataka
07.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintaining 200+ AWS accounts and 20+ Azure Subscriptions ,7K volume server count with effective utilization of AWS and Azure services.
- Was instrumental in driving the Agent compliance and reducing the overall Vulnerabilities from 10K to less than 90, appreciation received from client for the same.
- Application Stability metrics green, achieving all KPI and CSL.
- Successful DR rehearsal.
- Coordinated all resources from JL3 to JL4 and mapped out project deliverables.
- Oversaw training and onboarding process for all newly hired employees within our team.
Professional 2 Technology Analyst
DXC technology
Bangalore, Karnataka
03.2013 - 07.2020
- Exceeded goals through effective task prioritization and great work ethic.
- Eliminated downtime by setting up monitoring in place.
- Increased customer satisfaction by resolving application issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided application and infra support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Monitored systems in operation and input commands to troubleshoot areas.
Service Transition Engineer
DXC technology
Bangalore, karnataka
03.2010 - 03.2013
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork and creating and execution of Change tasks
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Support Engineer
DXC technology
Bangalore, Karnataka
04.2006 - 03.2010
- Performed root cause analysis and general troubleshooting.
- Monitored systems in operation and input commands to troubleshoot areas.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mainframe Developer
US technology
Trivandum, Kerala
11.2005 - 04.2006
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Carried out day-day-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
Team Member
Value source techonolgies
Chennai, Tamilnadu
09.2004 - 11.2005
- Contributed to team success by completing jobs quickly and accurately.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Vijayanagar Engineering College
Bellary 07.1999 - 07.2003
Skills
ITIL Service managment
undefinedAccomplishments
- Documented and resolved many production issue which led to Client appreciation.
- have been Top performer consistently .
Certification
AWS cloud practioner
Software
Problem Solving
Interpersonal skills
Awards
- Delivery hero for last quarter for implementing ideas which significantly reduced manual efforts.
- Recognized in the Making a Difference FY13 program for the ownership and Driving Proactive Opportunities in the Incident Management area and good working relationship with the Operation teams in driving the Incident Volume
- Recognized by the development team for going an extra mile for suggesting improvements or enhancements for the applications
Additional Activities
- Active member of ERT (Employee rescue team)
Timeline
Associate Manager
DXC technology
07.2020 - Current
AWS cloud practioner
05-2020
Prince2 foundation Certified
08-2018
ITIL Intermediate Service transition
04-2017
ITIL intermediate Service operations
04-2016
ITIL V3 foundation Certified
04-2015
Professional 2 Technology Analyst
DXC technology
03.2013 - 07.2020
Service Transition Engineer
DXC technology
03.2010 - 03.2013
Support Engineer
DXC technology
04.2006 - 03.2010
Mainframe Developer
US technology
11.2005 - 04.2006
Team Member
Value source techonolgies
09.2004 - 11.2005
Mainframe Certified
04-2004
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Vijayanagar Engineering College
07.1999 - 07.2003
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