Collabration
Shiva Kumar Chitrala
Associate Manager System Administration
Bengaluru,KA
Summary
Service-oriented Associate Manager with commitment to excellence and more than 15 years of experience. Effective collaborator promoting great technical and leadership skills.
Site reliable Engineer responsible for Maintaining a 24x7 production cloud based infrastructure
Experienced Cloud Support Engineer with Multi Cloud AWS and Azure with over 3 years of experience . Excellent reputation for resolving problems and improving customer satisfaction.
Driven Systems Administrator with 8 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
6
6
Certifications
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Associate Manager
DXC technology
Bangalore, Karnataka
07.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintaining 200+ AWS accounts and 20+ Azure Subscriptions ,7K volume server count with effective utilization of AWS and Azure services.
- Was instrumental in driving the Agent compliance and reducing the overall Vulnerabilities from 10K to less than 90, appreciation received from client for the same.
- Application Stability metrics green, achieving all KPI and CSL.
- Successful DR rehearsal.
- Coordinated all resources from JL3 to JL4 and mapped out project deliverables.
- Oversaw training and onboarding process for all newly hired employees within our team.
Professional 2 Technology Analyst
DXC technology
Bangalore, Karnataka
03.2013 - 07.2020
- Exceeded goals through effective task prioritization and great work ethic.
- Eliminated downtime by setting up monitoring in place.
- Increased customer satisfaction by resolving application issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided application and infra support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Monitored systems in operation and input commands to troubleshoot areas.
Service Transition Engineer
DXC technology
Bangalore, karnataka
03.2010 - 03.2013
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork and creating and execution of Change tasks
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Support Engineer
DXC technology
Bangalore, Karnataka
04.2006 - 03.2010
- Performed root cause analysis and general troubleshooting.
- Monitored systems in operation and input commands to troubleshoot areas.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mainframe Developer
US technology
Trivandum, Kerala
11.2005 - 04.2006
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Carried out day-day-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
Team Member
Value source techonolgies
Chennai, Tamilnadu
09.2004 - 11.2005
- Contributed to team success by completing jobs quickly and accurately.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Vijayanagar Engineering College
Bellary 07.1999 - 07.2003
Skills
ITIL Service managment
Performance Analysis
Server maintenance and backup
Maintenance and troubleshooting
Performance Management
Scripting
Root Cause Analysis
Dev ops tools
Cloud Management
Automation
Linux and Windows administration
Accomplishments
- Documented and resolved many production issue which led to Client appreciation.
- have been Top performer consistently .
Certification
AWS cloud practioner
Software
Problem Solving
Interpersonal skills
Awards
- Delivery hero for last quarter for implementing ideas which significantly reduced manual efforts.
- Recognized in the Making a Difference FY13 program for the ownership and Driving Proactive Opportunities in the Incident Management area and good working relationship with the Operation teams in driving the Incident Volume
- Recognized by the development team for going an extra mile for suggesting improvements or enhancements for the applications
Additional Activities
- Active member of ERT (Employee rescue team)
Timeline
Associate Manager
DXC technology
07.2020 - Current
AWS cloud practioner
05-2020
Prince2 foundation Certified
08-2018
ITIL Intermediate Service transition
04-2017
ITIL intermediate Service operations
04-2016
ITIL V3 foundation Certified
04-2015
Professional 2 Technology Analyst
DXC technology
03.2013 - 07.2020
Service Transition Engineer
DXC technology
03.2010 - 03.2013
Support Engineer
DXC technology
04.2006 - 03.2010
Mainframe Developer
US technology
11.2005 - 04.2006
Team Member
Value source techonolgies
09.2004 - 11.2005
Mainframe Certified
04-2004
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Vijayanagar Engineering College
07.1999 - 07.2003