Shiva Kumar Nandikanti
IT BPO
Hyderabad
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Senior Associate
Tata Consultancy Services
Hyderabad
03.2023 - 06.2023
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
Senior Associate
TechMahindra
Hyderabad
11.2022 - 03.2023
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Investigated system issues and implemented resolutions to reduce downtime.
- Installed system updates to address vulnerabilities and reduce security issues.
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Answered multi-line phone system and enthusiastically greeted callers.
Senior Associate
Ispace Inc
Hyderabad
02.2021 - 10.2022
- Maintained regulatory compliance in team file outcomes.
- Submitted timely and accurate assessments of team performance to leadership with identification of areas of opportunity and outlined steps required to improve outcomes.
- Conducted file reviews, field re-inspections and staff ride alongs to assess staff accuracy and compliance.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records, and health statuses.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Process Associate
Teamlease
Hyderabad
08.2020 - 02.2021
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Developed production techniques and production processes to meet customer and organizational needs.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
Education
Bachelor Of Commerce - Economics , Commerce
Kalinga University
Raipur 06.2017 - 07.2020
Skills
Problem-solving skills
undefinedTimeline
Senior Associate
Tata Consultancy Services
03.2023 - 06.2023
Senior Associate
TechMahindra
11.2022 - 03.2023
Senior Associate
Ispace Inc
02.2021 - 10.2022
Process Associate
Teamlease
08.2020 - 02.2021
Bachelor Of Commerce - Economics , Commerce
Kalinga University
06.2017 - 07.2020
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