Shivali Kanwar
Noida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Business Process Analyst
Accenture Solutions Pvt Ltd
Noida
01.2022 - Current
- Performed research using internal databases and external sources as needed.
- Maintains accurate records of all cases investigated, including notes, correspondence.
- Create and analyses monthly customer deduction reports as well as resolve any discrepancies and correct any issue by identifying the root cause.
- Prepare daily report for team performance.
- Issue credit for valid deduction and prepared chargeback/repayment letters against invalid deductions.
- Responsible for creating , updating and monitoring excel database/files to ensure the timely resolution and trending of deduction causes.
Business Process Analyst
Accenture Solutions Pvt Ltd
Noida
01.2022 - 11.2022
- Verified customer accounts by researching and reconciling payments with customer invoices.
- Processed incoming wire transfers, ACH payments, credit card payments and check deposits into the accounting system.
- Resolved discrepancies between payment postings and customer records.
- Created automated workflows for more efficient processing of recurring tasks.
- Preparation of SOP's for cash application via check, wire, ACH.
Management Trainee
Genpact India Pvt Ltd
Noida
01.2017 - 12.2021
- Monitoring non payment and miscellaneous item like offsets , refunds and write off.
- Conducting team huddles on daily basis for discussing updates and sending MOM respectively.
- Post customer payments by verifying and entering transaction from lockbox.
- 980 intercompany transfer application.
Education
MBA - Finance
Sikkim Manipal University
Distance Learning03.2016
Bachelor of Commerce - Accounts
Himachal Pradesh University
Shimla03.2011
Matriculation -
J.K.G Senior Secondary School
Ghaziabad03.2006
Affiliations
- Yoga
- Cooking
Languages
English
First Language
Hindi
Proficient (C2)
C2
Accomplishments
- Quaterly Spot Award in consecutive 3 quarters.
Timeline
Business Process Analyst
Accenture Solutions Pvt Ltd
01.2022 - Current
Business Process Analyst
Accenture Solutions Pvt Ltd
01.2022 - 11.2022
Management Trainee
Genpact India Pvt Ltd
01.2017 - 12.2021
MBA - Finance
Sikkim Manipal University
Bachelor of Commerce - Accounts
Himachal Pradesh University
Matriculation -
J.K.G Senior Secondary School
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