SHIVAM ARYA
Bhiwadi
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
4
4
years of professional experience
Work History
Senior Associate
WNS Global Services Pvt Ltd (Google Ads)
01.2023 - Current
- Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives
- Learned to effectively target right audience with the optimum budget utilization across Google channels.
- Effectively communicating and planning with the business on how to grow and increase ROI from Google ads platform.
Technical Support Executive
Teleperformance, Gurgaon (Adobe)
Gurgaon
08.2021 - 08.2022
- Required to perform troubleshooting multiple Issues with the download Install or product features challenges that customers comes across while using Adobe Acrobat application.
- Handling escalated calls regarding Adobe e-sign and other product or feature related queries.
Associate
IGT, Gurgaon (Expedia)
Gurgaon
10.2020 - 04.2021
- Responsible to handle the customers queries regarding their flight hotels and cars reservation
- Worked on Amadeus to deliver high-quality customer experience to passengers through identify solutions to issues and challenges related to flight cancellations, credits, refunds, baggage weight, and travel complications.
Technical Support Executive
Teleperformance Jaipur (Adobe)
Jaipur
01.2019 - 12.2019
- Helping Adobe clients (product users) In order to download, Install and registering the products on Adobe Server.
- Guiding customers with the basic troubleshooting to activate the license of the products.
Education
HIGH SCHOOL -
St Xaviers School, Bhiwadi
07.2011 - 03.2013
SENIOR SECONDARY SCHOOL - Commerce
St Xaviers School, Bhiwadi
07.2013 - 03.2015
BCA -
IGNOU
Delhi 07.2022 - Current
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Decision-Making
- Business strategies
- Customer Service
Languages
- English (Fluent)
- Hindi (Fluent)
Personal Information
Name- Shivam Arya
DOB - 13/12/1997
Marital Status - Un-married
Nationality - Indian
Gender - Male
Timeline
Senior Associate
WNS Global Services Pvt Ltd (Google Ads)
01.2023 - Current
BCA -
IGNOU
07.2022 - Current
Technical Support Executive
Teleperformance, Gurgaon (Adobe)
08.2021 - 08.2022
Associate
IGT, Gurgaon (Expedia)
10.2020 - 04.2021
Technical Support Executive
Teleperformance Jaipur (Adobe)
01.2019 - 12.2019
SENIOR SECONDARY SCHOOL - Commerce
St Xaviers School, Bhiwadi
07.2013 - 03.2015
HIGH SCHOOL -
St Xaviers School, Bhiwadi
07.2011 - 03.2013
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