Shivam Kotian
Mumbai
Summary
Dedicated and skilled Desktop Support Engineer with more than 2 years of experience in providing technical assistance to computer users. Proven track record of efficiently resolving hardware, software, and network issues to ensure optimal system functionality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Wipro Technology
Mumbai
12.2022 - Current
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Diagnosed and resolved hardware and software issues efficiently.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Coordinated with vendors for equipment procurement and repairs.
- Assisted users in password resets, account creation, and access control.
- Managed helpdesk ticket system to ensure timely issue resolution.
- Implemented updates, patches, and security fixes as needed.
Education
Bachelor of Science - Computer Science
VIVA College
Mumbai, India01-2021
M.Tech -
Bits Palani University
Mumbai, IndiaSkills
- IT Security Management
- Application installations
- Debugging
- End-user support
- System Administration
- Incident Management
- Technical Support
- Troubleshooting and diagnostics
Languages
Gujrati
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2
Certification
Python Programming
Great Learning| March 2021
Java Programming
Great Learning| January 2021
Timeline
Desktop Support Engineer
Wipro Technology
12.2022 - Current
Bachelor of Science - Computer Science
VIVA College
M.Tech -
Bits Palani University
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