Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
ADDITIONAL PERSONAL INFO
Languages
Timeline
Generic

Shivam Kumar

Shalimar Garden

Summary

Dynamic Team Lead with a proven track record at Wayo Logistics Express, excelling in strategic planning and team management. Successfully implemented motivational techniques that enhanced team performance, achieving a 20% increase in operational efficiency. Adept at market research and fostering strong customer relationships to drive business growth and satisfaction.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Team Lead

Wayo logistics express pvt. Ltd.
Noida
09.2024 - 03.2025
  • Led daily team operations to ensure efficient logistics processes.
  • Trained and mentored new staff on company policies and procedures.
  • Implemented strategies to take advantage of new opportunities.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Motivated team members through recognition programs and performance-based incentives.
  • Oversaw training and development programs to enhance team skills and knowledge.

Team Lead

Uncle Delivery logistics pvt.ltd.
Noida
08.2022 - 08.2024
  • Trained and mentored new staff on company policies and procedures.
  • Conducted regular team meetings to discuss performance and improvements.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Motivated staff through positive reinforcement techniques.

Field Sales Executive

wheelseye technology
East Delhi
04.2020 - 06.2021
  • Understanding my products and taking its sales to the maximum is my target to achieve
  • Planning and achieving our monthly targets and achieving the incentives that the company painstakingly prepares for us
  • Engaged clients through face-to-face meetings and presentations.
  • Managed client relationships to ensure satisfaction and repeat business.
  • Resolved customer complaints quickly and efficiently while ensuring satisfaction levels remain high.

Business Development Executive

Paytm
Noida
07.2017 - 02.2020
  • Planning or achieving goals for the month
  • Strengthening customer relationships in the market and winning customer trust.
  • Obeying all the instructions of your team leader and respecting all our seniors.
  • Developed strategic partnerships to enhance business opportunities and market presence.
  • Conducted market research to identify trends and customer needs for product development.
  • Managed client relationships to ensure satisfaction and loyalty through effective communication.
  • Collaborated with cross-functional teams to align business strategies and operational goals.

Education

Bachelor of Arts -

Swami Vivekanand Subharti University
Utter Pradesh
02-2024

Skills

  • Market research
  • Customer relationship management
  • Strategic planning
  • Goal setting
  • Team management
  • Motivational techniques

Languages

Hindi/English

Disclaimer

I hereby declare that all the details furnished here are true to the best of my knowledge and belief.

ADDITIONAL PERSONAL INFO

  • Address D398 new Sanjay amar colony vishwas Nagar shahadara delhi 110032
  • Date of Birth 1997-09-30
  • Marital status Married
  • Nationality Indian
  • Religion Hindu
  • Gender Male

Languages

Hindi
First Language
English
Beginner (A1)
A1

Timeline

Team Lead

Wayo logistics express pvt. Ltd.
09.2024 - 03.2025

Team Lead

Uncle Delivery logistics pvt.ltd.
08.2022 - 08.2024

Field Sales Executive

wheelseye technology
04.2020 - 06.2021

Business Development Executive

Paytm
07.2017 - 02.2020

Bachelor of Arts -

Swami Vivekanand Subharti University

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Shivam Kumar