Shivam Kumar Verma
Operation Department In Customer Service In Bajaj Allianz Life Insurance Company Ltd
Mumbai
Summary
Experienced Branch Operations Manager with a track record of implementing successful customer service training programs and marketing campaigns resulting in increased customer satisfaction scores and revenue growth. Skilled in streamlining financial transaction processes, reducing transaction times, and improving accuracy. Proven ability to manage teams, reduce staff turnover, and implement cost-saving initiatives while maintaining compliance with regulatory requirements. Available for Phone Interview Anytime. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Branch Operation Head
Bajaj Allianz Life Insurance Co. Ltd
09.2021 - Current
- Develop and implement branch operations strategies to ensure efficient and effective operations
- Monitor and analyse branch performance metrics to identify areas of improvement
- Manage branch staff, including recruitment, training, and performance management
- Oversee branch operations, including customer service, sales, and financial transactions
- Ensure compliance with all applicable laws, regulations, and policies
- Develop and maintain relationships with customers and other stakeholders
- Identify and implement process improvements to increase efficiency and reduce costs
- Develop and implement branch marketing strategies to increase customer base
- Develop and manage branch budget and ensure cost-effectiveness
- Monitor and analyse customer feedback to identify areas of improvement
- Develop and implement customer service initiatives to improve customer satisfaction
- Experience with Policy Issuance & Claims processing
- Generating Lead into Service to Sales for Business Inputs to the Organization.
Carrier Account Manager
Agile360 Telecommunications Limited
02.2020 - 07.2021
- Strategically sell wholesale and retail telecommunications facilities/product to companies and carrier vendors
- Support needs of the client to sales, technical, procedures, contact negotiation, Provisioning, and cost reconciliation
- Support client advocates and work with internal departments to ensure that client needs are understood and satisfied
- Support day-to-day needs of wholesale and retail customers
- Manage credit/dispute request from customer
- Strategic planning to grow revenue/volume from retail and wholesale customers
- Manage, and review revenue forecast on weekly or daily basis as required.
Sales Executive
Clive Incorporation
07.2019 - 01.2020
- Manage end to end Sales and Marketing process of different variants ICICI Bank Credit Card
- Team Building or Strategic Planning to achieve expected goals
- Project Management
- Relationship Building with the customer
- Trained many people on the field
- Awarded certifications (Brand Awareness & Promotion, Advantage Certification Program) and gold prize
- Active participation in lot of creativity programs and sports.
Education
SSC - undefined
HSC Commerce - undefined
Bachelor of Management Studies - undefined
Lords Universal College, Mumbai University
Skills
undefined
Open For Relocation
True
Extracurricular Activities
Regularly participated in co-curricular activities of school and college such as - Drama in English/Hindi, Group Songs. Participated in English/Hindi, Passage writing in English, Photography Competition, Group Dance and a volunteer in Event Management Committees etc. Active participation in drama in school and college.
Computer Exposure
- Accustomed to working in a Computerized LAN enabled Environment and familiar with
- Internet Operation
- Basic Knowledge
- Excel
Disclaimer
2024, True, Mumbai
Certification
Certified Badge of Honour, Bajaj Allianz Life Insurance Company Ltd
Timeline
Certified Badge of Honour, Bajaj Allianz Life Insurance Company Ltd
02-2024
Branch Operation Head
Bajaj Allianz Life Insurance Co. Ltd
09.2021 - Current
Carrier Account Manager
Agile360 Telecommunications Limited
02.2020 - 07.2021
Sales Executive
Clive Incorporation
07.2019 - 01.2020
SSC - undefined
HSC Commerce - undefined
Bachelor of Management Studies - undefined
Lords Universal College, Mumbai University
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