SHIVAM MISHRA
NEW DELHI
Summary
Experienced technical support executive with a strong background in troubleshooting and resolving complex technical issues. Skilled in customer service and technical diagnostics, delivering efficient solutions that enhance user satisfaction. Proven track record in managing support tickets, providing detailed documentation, and collaborating with cross-functional teams to improve system performance. Brings a proactive approach to identifying and resolving technical challenges, ensuring seamless IT operations.
Overview
7
7
years of professional experience
Work History
Technical Support Executive (Manager)
YOCTEL SOLUTIONS PVT.
NEW DELHI
03.2023 - 05.2025
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Provided guidance on best practices for using different applications related to the product and service being supported.
- Reported any recurring technical issues to management for further investigation and resolution.
Laboratory Technician
Meerut Institute of Engineering and Technology
MEERUT
08.2018 - 09.2019
- Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
Education
BTECH - Computer Engineering
SRITECH
MEERUT06-2021
12TH -
SJS PUBLIC SCHOOL
KASGANJ05-2015
10TH -
SJS PUBLIC SCHOOL
KASGANJ05-2013
Skills
- Technical troubleshooting and analysis
- Configuration management
- Product training
- Data analysis
- Operating systems expertise
- VPN connectivity
- Hardware configuration
- Strategic thinking
- Technical leadership
- Database administration
- Application debugging
- SQL proficiency
- Programming languages knowledge
- Team leadership
Timeline
Technical Support Executive (Manager)
YOCTEL SOLUTIONS PVT.
03.2023 - 05.2025
Laboratory Technician
Meerut Institute of Engineering and Technology
08.2018 - 09.2019
BTECH - Computer Engineering
SRITECH
12TH -
SJS PUBLIC SCHOOL
10TH -
SJS PUBLIC SCHOOL
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