Shivam Singh

• Provided exceptional customer service support to Amazon's diverse customer base, ensuring prompt and effective resolution of inquiries and issues.

• Acted as a point of contact for business customers, addressing concerns, answering questions, and providing information on products and services.

• Stayed up-to-date with Amazon policies and procedures, ensuring compliance with company guidelines.

• Analyzed the Business Account issues and helped the Business Administrator in resolving the issue promptly with 100% positive result.

• Created SIM (Issues) as a Escalation ECR team member and provided all the support to the customer advisor.

• Also helped with the Credit Memo, Invoices check and bulk orders.

• Helped the Business Requisition-er and administrator with lost and damaged item claims.

• Professional in F2p Visualiser tool to track the orders and the items details.

• Responsible for overseeing a wide variety of warehouse activities including receiving of materials/Physical quality check/Put away/Pick & Pack/Dispatch a maintaining inventory and associated records. I

• Conduct daily pre-shift meeting of associates to review corrective actions and obtain updates for daily workload/assignments

• Managing 8-10 associates in the pick/pack and bundle make-up operation.

• Using Uni-Commerce software to open up order number, Pick List, Shipping level and invoice generation.

• Organizing and distributing orders for Amazon/Flipkart based on their cut off time with their delivery partners ensuring on-time completion, eliminating detention times in the department.

• Working closely with transportation, inventory control, quality, safety and customer service departments.