SHIVAM VAISH
Sr. Executive-Operations
Lucknow
Summary
Dynamic operations leader with a proven track record at SIS CASH SERVICES LTD., enhancing customer satisfaction and retention through innovative problem resolution and effective team leadership. Skilled in operations management and fostering strong client relationships, I excel in mentoring staff and driving organizational performance improvements.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Sr.Executive-Operations
SIS CASH SERVICES LTD.
LUCKNOW
06.2014 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Identified trends and assessed opportunities to improve processes and execution.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
MBA - Operations Management
SUBHARTI UNIVERSITY
LUCKNOW 04.2001 -
Skills
Customer relations
Team player
Team leadership
Administrative skills
Team building
Problem resolution
Customer retention
Risk management
Operations management
Staff training
Quality management
Customer-oriented
Timeline
Sr.Executive-Operations
SIS CASH SERVICES LTD.
06.2014 - Current
MBA - Operations Management
SUBHARTI UNIVERSITY
04.2001 -
Languages
Hindi
Advanced (C1)
English
Upper intermediate (B2)
TRAVELLING, LISTENING MUSIC IN FREE TIME
I LOVE TO TRAVEL AS EXPLORING NEW PLACES KEEPS ME ALIVE.
MUSIC IS THE ONLY WAY TO KEEP MY MIND CALM.