Shivam Pratap Singh
Assistant Retail manager
Shikohabad
Summary
Goal-oriented manager with distinguished experience in retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Assistant Retail Manager
1k Kirana Bazaar
01.2022 - Current
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented systems and procedures to increase sales.
- Communicated product quality and market comparisons by creating sales presentations.
- Analyzed sales data to identify trends and adjust inventory levels accordingly for optimal product availability.
- Collaborated with retail sales manager to develop promotional events that boosted store revenue.
- Increased customer satisfaction by addressing their needs promptly and efficiently.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed relationships with suppliers to negotiate better pricing terms or special deals on merchandise orders.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Controlled store inventory and reviewed cash handling and operations reports.
Associate
Paytm
05.2019 - 03.2020
- Created promotional materials to advertise products and services.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
MBA - Marketing
FS University
04.2001 -
Bachelor of Commerce -
JS University
Firozabad, India 04.2001 -
Skills
Visual Merchandising
Market intelligence
Relationship Building
Price Schedules
Retail Operations
Multitasking Abilities
Interpersonal Communication
Problem-solving abilities
Sales Team Leadership
Team Supervision
Timeline
Assistant Retail Manager
1k Kirana Bazaar
01.2022 - Current
Associate
Paytm
05.2019 - 03.2020
MBA - Marketing
FS University
04.2001 -
Bachelor of Commerce -
JS University
04.2001 -