NEHA SAINI
Pathankot
Summary
Having Masters degree MBA with Finance & HR from Kurukshetra University. About Job Profile having total 5 years of experience from ICICI Bank , INDUSIND Bank Ltd . , HDFC Bank & AU SMALL FINANCE Bank Ltd.
Overview
8
8
years of professional experience
Work History
Deputy Manager
FINCARE IS NOW AU Small finance BANK LTD.
01.2024 - Current
- Handling entire branch sales target and operations i.e. month on month targets, Cash, Account opening and customer service & escalations.
- Responsible for Branch Audit and Compliance
- I am basically on a profile of deputy manager but i also handled Superviser keys if there is any requirement by the bank in terms of branch operations, Customer Service & cross sell productivity.
- Resolution of customer queries/complaints.
- Generation and verification of all branch reports and rectification of errors.
- Generate business, cross sell and monitor cross sales .
- RTGS / NEFT, Fund Transfer.
- Branch Operations and Audit Compliance.
- Cash receipts and payments in the prescribed TAT without errors.
- Cash balancing and cash bundling.
- Processing of Foreign Exchange transactions, Salary Uploads, Fund Transfer, fixed Deposit, Savings Account, Gold Loan and Admin related bills.
- Issuance of Demand Drafts/ Pay Orders within prescribed TAT.
Assistant Manager
INDUSIND BANK
05.2021 - 08.2023
- All Branch Banking Operations Work.
- NEFT, Fund Transfers, RTGS.
- Calling to customers regarding insufficient funds in account when cheques are lodged.
- To check all technical and non-technical cheques and inform to customers.
- Prepare the clearing on daily basis and sending the same to clearing hub timely.
- ECS calling to all customers.
- Customer Dealing.
- Checking all the BJR on daily basis for all types of transactions. E.g. Cash, NEFT, Fund Transfers, RTGS, and Demand Draft.
- To handle customer Queries and resolve on time.
- Vault Key Custodian.
- Completes and files various bank reports on a monthly / quarterly basis.
Customer Service Officer
ICICI BANK
07.2017 - 12.2018
- ROLE & RESPONSIBILITES Dedicated resource for servicing HNI clients along with relationship manager
- Acquisition of new CA/SB
- Cross Selling of products like MF, LI, GI, Agri. Loans/ Personal Loans to customers in the portfolio assigned to me
- Resolution of service request raised by customers through phone banking and emails
- Analyzing the potentials and the new acquisitions from the data provided by the bank.
- Handling customer request, clearing and Cash transactions operational work
Education
Post-Graduation (M.B.A) -
Kurukshetra University
01.2016
Graduation (B.Com) - undefined
M.D.U. ROHTAK UNIVERSITY
01.2014
12th standard - undefined
C.B.S.E. BOARD
01.2011
10TH standard - undefined
C.B.S.E. BOARD
01.2009
Skills
Performance improvements
Interests
Singing, Dancing
DECLARATION
I hereby declare that the information provided above is truthful to the best of my knowledge. Relevant documents can be provided on demand. NEHA SAINI
Timeline
Deputy Manager
FINCARE IS NOW AU Small finance BANK LTD.
01.2024 - Current
Assistant Manager
INDUSIND BANK
05.2021 - 08.2023
Customer Service Officer
ICICI BANK
07.2017 - 12.2018
Graduation (B.Com) - undefined
M.D.U. ROHTAK UNIVERSITY
12th standard - undefined
C.B.S.E. BOARD
10TH standard - undefined
C.B.S.E. BOARD
Post-Graduation (M.B.A) -
Kurukshetra University