GINESYS (POS)
Shivanand Kumar
Retail Store Manager
Sitamarhi
Summary
Energetic individual with strong decision-making skills and ability to resolve customer complaints in a positive manner Desire the position of Store Manager, bringing 10 years store management experience and proven merchandising strategies to improve sales.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Store Manager
Cantabil Retail
03.2023 - Current
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior
- Planning for marketing & promotional activities to increase footfals, conversion & basket size with the help of marketing team.
Retail Store Manager
SNV SHOPPEE
07.2020 - 02.2023
- Leading a Sales Team of 1ASM ,3FM and 16 LOBM (20) members and supervising their performance pertaining to sales & targets; ensuring optimum performance by motivating & guiding the Sales Team.
- Planning for marketing & promotional activities to increase footfals, conversion & basket size with the help of marketing team.
- Leading, recruiting, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets
- cash management & expense management. admin related issues solving
Cluster Manager
M&B Footwear ( Lee Cooper & ID)
06.2018 - 05.2020
- Achieved higher team performance by implementing effective coaching and mentoring strategies for team.
- Organizing and monitoring the daily activities in the assigned cluster
- Motivating and managing employees for optimal performance
- Developing strategies to increase sales and efficiency
- Analyzing customer feedback and reports to identify areas for improvement
- Managing customer relationships to increase customer satisfaction
- Monitoring sales reports and customer feedback to better assess the performance
Store Manager
M&B Footwear (Lee Cooper & ID)
03.2013 - 05.2018
- Coached sales associates in product specifications, sales incentives, and sealing techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
B.COM -
S.K.M. UNIVERSITY
Dumka, India 04.2001 -
I.COM -
Bihar Board
Patna, India 04.2001 -
Skills
Retail Operation
Brand Management
Customer Service Management
Team Management
Internal Audits
Business Analysis
Merchandisin
Marketing
Software
SAP
Logic Apparels
ETP-5
E- Shopped
R-Pro8
WizApp2020
MS- Office (EXCEL)
Taly
Timeline
Store Manager
Cantabil Retail
03.2023 - Current
Retail Store Manager
SNV SHOPPEE
07.2020 - 02.2023
Cluster Manager
M&B Footwear ( Lee Cooper & ID)
06.2018 - 05.2020
Store Manager
M&B Footwear (Lee Cooper & ID)
03.2013 - 05.2018
B.COM -
S.K.M. UNIVERSITY
04.2001 -
I.COM -
Bihar Board
04.2001 -