Shivanand Pokhriyal
Technical Services Team Leader
Ghaziabad
Summary
Seasoned IT Leader with 15+ years of experience managing enterprise storage, backup, and infrastructure platforms in large-scale environments. Proven track record of leading technical squads of 10+ engineers, delivering resilient and compliant services across IBM SAN, NetApp NAS, and NetBackup environments. Adept at managing risk, ensuring compliance, and driving process standardization to reduce cost and improve reliability. Recognized for strong leadership, analytical decision-making, and the ability to balance project and BAU priorities in complex, high-demand technology operations.
Overview
19
19
years of professional experience
5
5
Certifications
1
1
Language
Work History
Technical Services Team Lead
Kyndryl
09.2021 - Current
- Lead Agile squads of 10+ engineers managing enterprise storage and backup platforms (IBM SAN, NetApp NAS, NetBackup).
- Ensure compliance with banking risk frameworks and regulatory policies across all storage operations.
- Manage incident, change, and problem processes; drive RCA and preventive actions for critical issues.
- Partner with cross-functional teams to balance BAU and project delivery, ensuring uninterrupted service to global clients.
- Drive process standardization to reduce operational overhead and improve platform reliability.
Technical Services Team Lead
IBM
03.2011 - 08.2022
- Oversaw enterprise-wide backup services using NetBackup across heterogeneous platforms (ESX, pSeries, Solaris, Oracle, SQL).
- Provided day-to-day leadership for multiple technical squads, ensuring effective workload prioritization.
- Managed high-severity incidents and coordinated change management for business-critical environments.
- Identified risks and implemented mitigation strategies to keep platform risk at the lowest practicable level.
- Recognized for team leadership and customer satisfaction, consistently meeting SLAs and compliance requirements.
Senior Administrator
Tech Mahindra
01.2010 - 03.2011
- Supported complex NetBackup environments (versions 4.5 to 6.5) for critical business clients.
- Led troubleshooting of backup failures, RCA preparation, and capacity optimization.
- Coordinated with onsite teams for change management and operational reviews.
Associate Engineer
CSC
03.2007 - 01.2010
- Administered enterprise backup environments with Veritas NetBackup.
- Delivered 24×7 operational support, restores, reporting, and RCA documentation.
- Mentored new team members; recognized with multiple awards for performance and customer impact.
Education
PGP - Data Science & Analytics
Purdue University
01.2022
PG Diploma - Information Technology
Symbiosis Centre for Distance Learning
01.2011
B.Com - Business/Commerce
Hemwati Nandan Bahuguna Garhwal University
01.2006
Skills
- Storage & Backup Platforms: IBM SAN, NetApp NAS, Veritas NetBackup, Commvault
- Operating Systems: Linux (RHEL, SUSE), Windows Server
- Scripting & Automation: Shell scripting, process automation for backup/storage environments
Certification
Solaris SA1 Certification
Timeline
Technical Services Team Lead
Kyndryl
09.2021 - Current
Technical Services Team Lead
IBM
03.2011 - 08.2022
Senior Administrator
Tech Mahindra
01.2010 - 03.2011
Associate Engineer
CSC
03.2007 - 01.2010
PG Diploma - Information Technology
Symbiosis Centre for Distance Learning
B.Com - Business/Commerce
Hemwati Nandan Bahuguna Garhwal University
PGP - Data Science & Analytics
Purdue University
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